Manager, Contact Center Bpo Partnerships
Current
Apr 2023 - Present
AeroLeads people directory · profile
Jonathan O'Brien Email & Phone Number
Manager, Contact Center BPO Partnerships
at
Webster Bank
2 work emails found
@stubhub.com
2 phones found area 413
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Contact Center BPO Partnerships
Location
Enfield, Connecticut, United States
Who is Jonathan O'Brien? Overview
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Quick answer
Jonathan O'Brien is listed as Manager, Contact Center BPO Partnerships at Webster Bank, based in Enfield, Connecticut, United States. AeroLeads shows a work email signal at stubhub.com, phone signal with area code 413, and a matched LinkedIn profile for Jonathan O'Brien.
Jonathan O'Brien previously worked as Manager, Global Customer Experience and Social Media at Stubhub and Sr. Supervisor, Customer Experience and Social Media at Stubhub. Jonathan O'Brien holds Bachelor Of Arts (B.A.), English from Westfield State University.
Company email context
Email format at Webster Bank
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*@stubhub.com
71% confidence
AeroLeads found 2 current-domain work email signals for Jonathan O'Brien. Compare company email patterns before reaching out.
Profile bio
About Jonathan O'Brien
Jonathan O'Brien is a Manager, Contact Center BPO Partnerships at Webster Bank. He possess expertise in customer satisfaction, customer service, call centers, management, time management and 4 more skills. Colleagues describe him as "I have the pleasure to write about Jon. I have been lucky to work directly with Jon for many years. He has been in a Leadership role with StubHub for the last few years and I had the great experience of personally watching him grow thought the origination for his entire career. His greatest attributes are that he always thinks with a good mindset, a fair one in which he analyzes the situation and makes his decision based on the best outcome for all parties involved. Another great quality of Jon's is that he is a great coach. The "coach" that you want to play for. He will never ask anything that he would not do of his Team; in fact, I have witnessed him helping his Team to be great by leading by example with everything he does. Lastly, I would like to say that If could clone Jon, I would love to because of his work ethic and his leadership style. He is always positive and a very creative thinker. I feel another key strength is that, he believes in what he does, which is transferred to everyone he coaches. This only enhances the Teams strength due to them believing in him. I know many people that have been personally coached by Jon, and they are definitely better all-around Teammate’s, not just better employees that can hit KPI's, but better people that make a difference in our company and with our Customers. Jon is a great fit for any company that wants to work with a top notch People Manager, and performer who gets results based on how he treats his Teammates, Customers and everyone he encounters. Any company is in a better position due to Jon’s Management styles and methodology’s. as he just gets results in a very positive way so that his Team wants to perform.", "Jonathan is about the most intelligent, driven and focused individual I have had the pleasure of working with. He is intensely respected by both his direct reports and his peers. When there is a challenge, Jonathan is the one you want on your team.", and "Jon is a great guy to work with. The commitment and level of dedication he gives to his team, colleagues and company is truly remarkable. You can count on Jon to be proactive in figuring out what isn't working and how he can make it better. A man of his word, this guy will absolutely deliver on what he has promised while lifting others up at the same time. I recommend Jon as a leader, coach and a colleague."
Listed skills include Customer Satisfaction, Customer Service, Call Centers, Management, and 5 others.
Current workplace
Jonathan O'Brien's current company
Company context helps verify the profile and gives searchers a useful next step.
Webster Bank
Website
AeroLeads page
10 roles
Jonathan O'Brien work experience
A career timeline built from the work history available for this profile.
Manager, Global Customer Experience And Social Media
- Led out on day to day operations of our Customer Experience team, with 10 direct report people leaders and 200+ customer experience experts.- Responsible for ensuring all customer and expert-impacting communications were delivered effectively and efficiently for a great experience on all ends.- Managed success metrics for our people leader teams, consisting of impact metrics such as ASAT, Quality Assurance, handle times, and behavioral consistency.- Oversaw and dispersed all customer experience metrics scorecards for people leaders across the business on a weekly cadence, ensuring leadership had all elements necessary to effectively develop and coach their teams.- Worked inter and intra departmentally with all customer experience business leaders to ensure alignment on business practices, daily updates, and success checkpoints between our department, training, quality insurance, trust and safety, and outsource operations.
May 2022 - Mar 2023
Sr. Supervisor, Customer Experience And Social Media
- Responsible for leading a team of inbound customer contact and social media representatives in a remote setting, ranging from 10 to 25 total individuals.- Processed employee evaluations and compensation decisions, as well as quarterly incentives.- Coached and developed individuals daily to high efficiency and exceeding company goals.- Developed and dispersed first Work-From-Home team within StubHub, including the technology,training, engagement, and team-creation.- Led daily technology checkpoints on remote-worker technology to create and implement aStubHub standard on Work-From-Home, which helped us successfully lead out implementation during the COVID-19 pandemic.- Created and completed weekly reporting analytics for the overall team, allowing trend analysis andemployee metric tracking.- In charge of running monthly team meetings to give high-level updates on department, company, andengagement activities.
Oct 2017 - May 2022
Supervisor, Bpo Operations
- Led a transition team to move our Help Desk group from in-house to our Outsource locations (Jamaica, Work-From-Home), which was successfully implemented with a 90 day project time.- Traveled to Outsource partner in Kingston, Jamaica to initiate new team and ensure quality standardsmet.- Handled day to day Outsource partner communications between StubHub business and partner.- Processed onboarding of new employees through Outsource partners, and drove support of OS Help Desk team to assist new employees.
Mar 2017 - Nov 2017
Supervisor, Internal Help Desk
- Responsible for leading a team of 30+ escalated customer contact and internal support representatives.- Provided in person leader support for questions and escalations, as well as guidance on resolving high-level escalated contacts to the team.- Handled cross-departmental communications, meetings, and relationships to ensure all business aspects worked in unison with Help Desk team.
Jan 2015 - Jun 2017
Sr. Help Desk Lead
- Worked with management to lead a team of more than fifteen lead-level specialists.- Performed weekly one on one coaching meetings to aid in employee consistency, goals, and development.
Oct 2014 - Jan 2015
Help Desk Specialist
- Supported customer service agents in a chat environment by answering service-related questions.- Produced Excel-based reporting to bring focus to topic and agent level trending in customer service.
Dec 2012 - Oct 2014
Case Manager
- Performed outbound customer service on multi-leveled contacts.- Trained a group of more than ten individuals in an outsource program to become case managers.
May 2012 - Dec 2012
Customer Solutions Agent
- Assisted inbound customers in resolving complicated multi-step situations.- Provided consistent quality experiences with proven QA records
Oct 2011 - May 2012
Crew Trainer
- Trained new employees to protocol with hands on coaching and side-by-side learning.- Led a small team to meet daily consistency numbers in a high-paced environment.
Jul 2005 - Sep 2011
Team & coworkers
Colleagues at Webster Bank
Other employees you can reach at websteronline.com. View company contacts →
FJ
Francisco J Rivera
Colleague at Webster BankMahopac, New York, United States
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ET
Eleanor Tessier
Colleague at Webster BankNew York, United States
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FJ
Francis Joel
Colleague at Webster BankNew York City Metropolitan Area, United States
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KT
Kevin Thompson
Colleague at Webster BankBristol, Connecticut, United States
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KK
Kristen Kelly
Colleague at Webster BankSouthington, Connecticut, United States
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CK
Christopher Kovalsky
Colleague at Webster BankNew Haven, Connecticut, United States
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KJ
Katherine J.
Colleague at Webster BankGreater Chicago Area, United States
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PD
Patrick Dimase
Colleague at Webster BankHoboken, New Jersey, United States
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KS
Karina Saltman
Colleague at Webster BankUnited States
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JY
Jessie Yin Sun
Colleague at Webster BankGreater Boston, United States
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Francisco J Rivera
Colleague at Webster BankMahopac, New York, United States
View →
ET
Eleanor Tessier
Colleague at Webster BankNew York, United States
View →
FJ
Francis Joel
Colleague at Webster BankNew York City Metropolitan Area, United States
View →
KT
Kevin Thompson
Colleague at Webster BankBristol, Connecticut, United States
View →
KK
Kristen Kelly
Colleague at Webster BankSouthington, Connecticut, United States
View →
CK
Christopher Kovalsky
Colleague at Webster BankNew Haven, Connecticut, United States
View →
KJ
Katherine J.
Colleague at Webster BankGreater Chicago Area, United States
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PD
Patrick Dimase
Colleague at Webster BankHoboken, New Jersey, United States
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KS
Karina Saltman
Colleague at Webster BankUnited States
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JY
Jessie Yin Sun
Colleague at Webster BankGreater Boston, United States
View →
2 education records
Jonathan O'Brien education
Bachelor Of Arts (B.A.), English
Westfield State University
Education record
Agawam High School
FAQ
Frequently asked questions about Jonathan O'Brien
Quick answers generated from the profile data available on this page.
What company does Jonathan O'Brien work for?
Jonathan O'Brien works for Webster Bank.
What is Jonathan O'Brien's role at Webster Bank?
Jonathan O'Brien is listed as Manager, Contact Center BPO Partnerships at Webster Bank.
What is Jonathan O'Brien's email address?
AeroLeads has found 2 work email signals at @stubhub.com for Jonathan O'Brien at Webster Bank.
What is Jonathan O'Brien's phone number?
AeroLeads has found 2 phone signal(s) with area code 413 for Jonathan O'Brien at Webster Bank.
Where is Jonathan O'Brien based?
Jonathan O'Brien is based in Enfield, Connecticut, United States while working with Webster Bank.
What companies has Jonathan O'Brien worked for?
Jonathan O'Brien has worked for Webster Bank, Stubhub, and Mcdonald'S Corporation.
Who are Jonathan O'Brien's colleagues at Webster Bank?
Jonathan O'Brien's colleagues at Webster Bank include Francisco J Rivera, Eleanor Tessier, Francis Joel, Kevin Thompson, and Kristen Kelly.
How can I contact Jonathan O'Brien?
You can use AeroLeads to view verified contact signals for Jonathan O'Brien at Webster Bank, including work email, phone, and LinkedIn data when available.
What schools did Jonathan O'Brien attend?
Jonathan O'Brien holds Bachelor Of Arts (B.A.), English from Westfield State University.
What skills is Jonathan O'Brien known for?
Jonathan O'Brien is listed with skills including Customer Satisfaction, Customer Service, Call Centers, Management, Time Management, Social Media, Team Leadership, and Team Building.
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