Jonathan O'Doherty Email & Phone Number

Preston, United Kingdom

Too much to mention

Leyland, Lancashire

During my role as team leader I was heavily involved in recruiting, interviews, training/product training whilst motivating an outbound target driven team of up to 30. A very fast paced and challenging environment to say the least. Further duties included: • Performance monitoring using company KPI’s• On going training and support • Retaining a healthy atmosphere and environment• Rota management – ensuring company staff levels. • Data management• Decision making• Time management/Organisation• Always keeping up-to-date with product improvements/changes• Call monitoring - improving customer care and overall team performance• High commitment – extra hours to help meet targets• Following up leads – ensuring high levels of customer care from initial call to final visit from sales rep.

Preston, United Kingdom

During my role as team leader I was responsible for a group of 20-25 staff in an outbound, direct sales environment. Further responsibilities included Recruiting, Motivating, Decision making, Rota Management, Effective 1-2-1’s and overall team/individual performance/s.

Preston, United Kingdom

Motivating, Training/Developing, Rota management and creating a healthy outbound call centre atmosphere were all key aspects of my role. I also engaged in effective 1-2-1’s with staff using KPI’s and company standards to meet given targets. I was responsible for 100-120 staff. I always strived for my team to be the best in the call centre.

Preston, United Kingdom

Cold calling customers generating initial interest, capturing their attention was vital to being successful in this role and I always found it easy to engage with customers from all regions of the UK. I always exceeded targets, which led to promotion.Key Skills: Exceptional communication skills, Self-motivation, Target driven, Urgency, Enthusiasm, Team playing

A-Level, Design Technology, Business, Gnvq Ict, Pass

Nvq Level 2, Motor Vehicle Imi 600, Pass

Repair and maintenance of motor vehicles. Practical studies and lots of theory.

Gcse, Higher Education, 9 Passed