Jonathan Ormerod Email & Phone Number

New York, NY, US

• Member of Brand leadership team.
• Led all Gap Specialty and Outlet store teams and HQ support in over 500 stores with $2B in sales.
• Worked with real estate, finance, merchandising, design, facilities, HR and LP and led a reorganization to align channels (in a heavily matrixed organization) and Teams to be more collaborative and productive.
• Led Covid pandemic furlough of store teams and maximized driving E-commerce sales from stores functioning as distribution centers. Created curbside pick up and improved the Customer delivery process.
• Delivered consistent year on year comp performance in all key KPI’s.
• Developed and implemented decentralization of the Operations function to Brand (as part of store optimization model), to apply more dedicated focus and expertise, resulting in a +17% in productivity.

New York, NY, US

• Member of executive Outlet leadership team.
• Led all Gap Outlet stores and support staff with 380 stores and revenue of $1.2B.
• Reorganized, restructured and rebuilt Teams and stores to deliver best Gap Inc growth in sales, margin and earnings through the creation and implementation of simplified, focused strategies., more effective cost.
• Created new, cost saving organizational structures at Channel, Regional, District and Store levels, prioritizing headcount to the areas where it was most needed and where it would have the maximum impact on the.
• Developed the strategy for the entire executive Outlet leadership to visit stores weekly to listen to Store Teams and customers regarding what was working and what was not, impacting the operating speed and eliminating.

New York, NY, US

• Led 400 Specialty and Outlet stores and Teams through the Midwest and Eastern US, with revenues of >$1.5B.
• Executed Brand vision, built effective and focused Teams and drove improving results, with a renewed focus on both the customer and the employee experience.
• Replaced non-performers with upgraded store leaders who owned their business and built relationships with customers and office leaders.
• Assumed ownership of Times Square global flagship store development and opening, from design forward, updating Inc CEO monthly.

New York, NY, US

• Led all aspects of the Gap Outlet European business, with full P+L responsibility.
• Built a business from nothing to dozens of stores. Delivered significant sales volume and revenue growth, while expanding into multiple European markets (Ireland, France, Italy),
• Worked cross functionally with office teams in San Francisco and communicated weekly with Design, Merchandising and Planning teams to ensure the customer’s voice was being heard at the Center.

New York, NY, US

New York, NY, US

New York, NY, US