Jonathan Osborne Email & Phone Number

United Kingdom

United Kingdom

London, England, United Kingdom

Oxford, United Kingdom

Business transformation and change, Lean Six Sigma operations, process mapping, value stream mapping and continuous improvement implementation. Team management and project management.

Oxford, United Kingdom

(TUPE to Lloyds pharmacy 01/09/2016, followed by redundancy)Overall responsibility for the operational efficiency of 102 pharmacy units, implementation of business initiatives, staff management and commercial activities.• Exceeded financial and operational KPI’s target between 110% increase in flu vaccination, 77% increase in cholesterol checks, 68% increase in MUR and 92% increase in NMS.• P&L management and budget control of £70m business area, providing 6 million items per year with 4% annual growth.• Motivating and engaging teams to maximise result in a professional and affable workplace environment.• Engagement and influencing of Senior Directors, Regional and Store Management teams.• Compliance auditing and creation of audit trends and improvement strategy.• Implementation of new stock control procedures. September 2015 – October 2016Member of the project team delivering the smooth and successful transition of Sainsbury’s pharmacies to the Lloyds pharmacy group.• Delivering against requirements of Competition and Mergers Authority.• Transfer of legal, services and customer information to maintain a consistent service at handover.• Enabling IT systems to maintain full functionality during transfer.• Development of business transition reporting.• Highlighting and managing areas of risk and consistency.

Responsible for the auditing of Sainsbury’s policies and procedures throughout the estate• Establishment of Scope Terms of Reference, Risk management and client sign off of audit actions.• Identifying trends, and subsequent next steps to enable improvement strategies to be implemented.• Special projects implementation.• Engagement with senior management and store management teams to maximize efficiencies and reduce waste.

Consumer Affairs Manager, Spain, Egypt, Turkey and BulgariaThe position was based overseas and responsible for the financial, operational, customer service and safety requirements of overseas resorts.• Exceeding against financial and operational KPI’s.• Engagement of overseas management teams and overseas suppliers.• Auditing of hotels and excursions ensuring that all health, safety and quality checks. • Collating and trending of performance data, production of financial and quality enhancements reports.• Providing expert knowledge and using this to coach suppliers and customers to meet and exceed targets and expectations.

• Responsible for the East coast of Cuba responsibilities included customer service, health and safety checks and sales.• Meeting with supplier relations for analysis of CSQ data and coaching local supplier and customers to enable them to meet exacting standards.