Jonathan Mueller Email & Phone Number

Allen, Tx, Us

Develop and coordinate a high performing leadership team (all volunteer) that manages the day to day operations of the Heroes on the Water New Jersey chapter.- Design and implement organization management solutions to support team collaboration, event planning and execution, volunteer and community outreach and fundraising activities.- Develop new initiatives to provide more recreation activities (year round) for the deserving veterans that we serve. - Successfully partner with local community, industry leaders, New Jersey military leaders, local volunteers and donors to achieve and exceed all growth targets and allow the chapter to provide incredible events for veteran's and first responders.About Heroes on the WaterFounded in 2007, Heroes on the Water is a 501(c)3 non-profit that provides recreational wellness experiences. Our primary modality is kayak fishing which has proven cognitive and emotional benefits. These programs incorporate structured activities in a pressure-free environment creating opportunities for community building and personal healing. Our participants receive much needed camaraderie and support. Our events are organized by a dedicated group of volunteers at no cost to participants or their families. There is no prior experience or equipment required. Recurring activities provide participants with consistent access to healing support as well as involvement in a community of people with shared experiences. In 2018, we officially expanded our services to include first responders and their families. Heroes on the Water programs are proven to be effective in reducing symptoms of post-traumatic stress, increasing healing of traumatic brain injury, and improving overall well-being for participants. Our goal is to provide heroes with a way to positively improve their lives, enhance their family dynamic and impact their community in a healthy and lasting way.

Allen, Tx, Us

Heroes on the Water helps our Nation’s warriors and veterans from all branches of the United States military relax, rehabilitate and reintegrate into civilian life through the therapeutic qualities of fishing from kayaks.• Developed the chapter maturity model so that the national organization could scale and effectively grow the organization.• Led the implementation of organization management solutions to support team collaboration, event planning and execution, volunteer and community outreach and fundraising activities.• Served as primary interface to media outlets and authored articles and communications.• Built local chapter to deliver thousands of hours of high quality on-the-water of therapy, while consistently operating within budget. Recognized as top performing chapter year after year.• Serve as on-the-water kayaking and fishing guide for military veterans.

Parsippany, New Jersey, Us

Working with all areas of our organization to design, develop and extend digital experiences which help to protect what matters most.

Digital Commerce Consultancy

New York, Us

Responsible for strategy, architecture, development, support and monitoring functions for Barnes & Noble, Barnes & Noble Press, SparkNotes and microsites web properties, as well as digital engagement analytics across all B&N web properties. Accountable for defining and executing an effective and efficient model for utilizing offshore resources for B&N digital technology functions.

New York, New York, Us

Developed positive customer experiences working with cross functional business leaders across the HBC businesses (Saks 5th Avenue, Saks Off Fifth, Lord and Taylor, Gilt, The Bay, etc.) to design, develop and implement actionable omnichannel ecommerce strategies, services and processes across $3 billion of online business.• Implemented Buy Online and Pick Up in Store for Saks 5th Avenue and The Bay.• Instituted discipline around architectural decision making and best practices to deliver services to the customer while ensuring organizational agility.• Maximized productivity of all team members by aligning touchpoints across interdependent teams which operated under an array of project management methodologies ranging from waterfall to agile.

Parsippany, New Jersey, Us

Director, Global eCommerce IT Responsible for global ecommerce IT strategy and execution, including but not limited to the ecommerce website, order management, fulfillment, integration technologies and strategies, omnichannel, mobile, data warehousing, vendor management, outsourcing and business intelligence.• Headed the development and launch of a new U.S. market ecommerce website with integrations to 50+ partners, supporting over $1 billion dollars in annual sales.• Devised and executed global ecommerce platform strategy• Orchestrated the vendor selection process to develop and launch a new ecommerce platform to support all global markets. • Successfully launched a new Poland market ecommerce website, order management system, fulfillment management systems, and several 3rd party integrations, in less than nine months.• Collaborated with all functional areas of the business to define global ecommerce, omnichannel and operational process requirements and user experience roadmap.• Authorized all architecture decisions for global ecommerce, omnichannel and marketing capabilities.

Parsippany, New Jersey, Us

Counselled functional teams to maximize sales while managing costs. This included Omnichannel, Site Experience, Logistics, Customer Service, Marketing, Planning and Allocations, Merchandising and Information Technology teams. Markets included Australia, Canada, Central Europe, China, France, Iberia, Japan, the U.K., and the U.S.• Optimized several omnichannel channels including Site to Home, In-Store Pickup (ISPU), Ship to Store (STS), Ship from Store (SFS), Store Ordering System (SOS), Drop Ship, Pay In Store and International Shipping by providing key data-driven insights and recommendations.• Designed and implemented solutions to continually monitor ecommerce activity and operations, proactively notifying key personnel when key performance indicators were beyond acceptable tolerances.• Partnered with agency to optimize SEM, PLA, affiliate, CSE and email marketing programs.• Analyzed data and provided recommendations on many aspects of our online and omnichannel business including omnichannel operations, SOS appeasements, competitive pricing, attachment sales, store pickups and cancellations, basket analysis, runaway item response, promotion analysis and much more.• Provided analysis to discover opportunities such as free shipping threshold adjustments, SFS product eligibility requirements, STS, international shipping, home page redesign, lightbox and minicart, product bundling, pay in store, mobile commerce and new product line launches.• Overhauled, outsourced and automated recurring report generation operations allowing FTEs to concentrate on analyzing and advising the business.

Parsippany, New Jersey, Us

Morristown, New Jersey, Us

Built cross functional project teams, established project plans and managed project financials and resource plans to deliver enterprise level projects on time and within budget. Worked with the Global Program Management Office to define processes and develop systems to manage and report on program progress across the entire portfolio. - Established program management office and program governance to support multiyear global SAP consolidation and simplification plan, reducing 13 instances to 1.- Led enterprise development, implementation and deployment of integrated web and audio conferencing system to 20,000 users. Rolled out to all users in less than 3 weeks. Realized annual $9 million reduction of WebEx costs.- Implemented global project management systems and processes, resulting in immediate $1 million savings, and 90% ongoing time reduction of back office PM administrative activities. (MS Office, MS Sharepoint, MS Project)

St Charles, Missouri, Us

A $70 million international company providing in-hospital newborn photography services. Led enterprise wide technology projects by managing cross-functional teams to deliver substantial productivity savings through system integration, new application development, & extension of existing capabilities. Worked directly with production, human resources, marketing, sales, information technology, call center, executive management and accounting groups to develop project plans & scope. Handled vendor evaluation & negotiations. Instituted project management methodologies across all departments. Supported product development efforts.- Turned around stalled SAP implementation project, meeting reset deadlines and eliminating significant outside consulting costs.- Created standardized project management process including collaborative tracking tools, meeting disciplines, and robust reporting resulting in more projects completing on time and on or under budget.- Selected, customized and rolled out enterprise wide customer relationship management (CRM) system to track activities across 4,000 hospitals serviced by a remote field sales force characterized by high turnover. Drove down sales reporting time by over 60%, and allowed strategic customer review by executive management, regional sales directors and sales operations.- Successfully managed an enterprise wide project to design the most technically advanced digital photography system ever produced in the newborn photography industry, providing a critical competitive edge.- Designed, developed and implemented an action plan and supporting toolset to successfully facilitate and track process changes resulting from new HIPAA regulations in more than 2,400 hospitals, significantly reducing loss of market share and revenues.- Implemented recruiting automation, decreasing time to hire by more than 2 weeks while cutting costs in half.

St Charles, Missouri, Us

Created vision, strategy and established a technical support group to support more than 2,000 remote digital systems and more than 7,000 users throughout the U.S. and Canada. Managed day to day customer service activities and met with client hospitals as a sales engineer. Restructured group to be able to service twice as many customers with 20% less staff, while increasing service levels from less than 50% to greater than 90%.- Established corporate wide intranet, enabling all employees to access the latest information, contributing to an increase from 60% to 75% in employee satisfaction with respect to communication.- Developed framework to enable rollout of technical support to internal system users. Negotiated Service Level Agreements with stakeholders in sales, shipping, equipment repair and IT departments.

St Charles, Missouri, Us

Developed and managed growingfamily.com to showcase more than 660,000 new babies to 10 million visitors per year. Met with hospitals to discuss internet security and privacy issues. Implemented scalable customizable solutions. Developed customer support tools to enable servicing of 97% of calls by 1st level support agents. Designed and implemented automated support email automation.