Jonathan P Smith Email & Phone Number

Southport, Gb

City Of Bristol, England, United Kingdom

Customer Service Manager supporting customers across the North of England, Scotland & Ireland.

Reading, England, United Kingdom

Area Manager supporting a talented team of highly experienced and multi-disciplined Field Service Engineers, based across the North of England, Scotland & Ireland; responsible for the implementation and ongoing in-field support to commercial cut-sheet and web fed L & P digital presses, Accountable for ensuring the delivery of SLAs both internally & externally, whilst maintaining service revenues.Responsible for delivering high levels customer engagement on a daily basis, across all areas of service delivery.Working closely with colleagues in Go-to-Market, Technical Support and Supplies across EMEA.Reporting to HPI UK Country Manager

Manchester, United Kingdom

Regional Technical Manager of an experienced team of skilled Field Service Technicians, based across the North West & North Wales.Responsible for ensuring the delivery of SLAs both internally & externally across the region, whilst maintaining service revenues.Ensuring the focus of service directives and initiatives, including Health and Safety management, training and ongoing updates.Reporting to the National Technical Manager.

Skelmersdale, Lancashire, United Kingdom

Managing & Supporting the Service Department across all functions; comprising, Field Service, Technical Support, IT Services, Installs & Deliveries, Warehouse & Workshop.Ultimately responsible for delivering across all levels of SLAs both internally & externally.Reporting to the company Director.

Milton Keynes, United Kingdom

Responsible for supporting each area of the business, where Production Print is involved.• Service Management• Sales & Marketing• Finance• Training and Technical SupportResponsible for the management of an experienced Technical Specialist team across the UK.Ensuring continuous field service improvement through technical & sales support in the field and classroom based training & workshops. Responsible for the recruitment of PP Service Technicians, supporting the whole process from technical assessment & interview, to the onboarding process, including training plan.In line with continued improvement for in field products, liased with colleagues across Europe & Japan, with product development, following an established escalation process, feeding back on field improvements and product performance.Reporting to the Head of Support Services

Milton Keynes, United Kingdom

Production Print Regional Service Manager.Managing multiple teams across North West, North East, Scotland, South West & South Wales.Responsible for field service operations, leading a well developed & highly motivated team of customer focused Service Teams, delivering first class service across multiple end users; from Digital Print Houses to Council & Education run CRDs, Commercial Printers to Copy Shop Pay-for-Print users.Responsible for ensuring the delivery of SLAs both internall & externall whilst protecting service revenues. Reporting to the National Service Manager.

Milton Keynes, United Kingdom

Established as Konica Minolta's first dedicated Production Print Service team in the UK.I lead a knowledgeable and highly focused team of professional Production Print Service Technicians across the North West, North Wales & West Yorkshire.Responsible for the recruitment of team members & ensuring the personal development of each of them.I delivered a high performing team that continued to over achieve and deliver on SLAs that our customers respected.As a result, this contributed to Konica Minolta's reputation and ensured that in a 3 year span, the organisation grew in the Production Print arena, with market leading products and the service delivery and customer support to match all expectations.Reporting to the National Service Manager.

Milton Keynes, United Kingdom

2005 - Returning to Konica Minolta at the outset of Production Print Division.I was trained to deliver exceptional customer service and manage expectations around SLAs.Trained to a high level, initially on Mono hardware, I was then involved with applications and work flow that allowed me to fully understand the demand for high level uptime.2007 - Konica Minolta launch Bizhub PRO C6500. Trained to the highest level for both Engine and RIP and responsible for installing the first device in the North West, Konica Minolta established an expanding market share which seen technical skill sets jump as the demand grew.My specialist skills involved site surveys, advising customers on environmental requirements, Paper stocks, workflow, installation, Engine set up, RIP set up, Colour Management and Calibration advice.Further training from OEM vendors Creo (Kodak) & EFI Fiery built on my established RIP skills and furthered my interest to support customers requirements and demands, as Konica Minolta's market share grew.Reporting to the National Service Manager.

London, Greater London, United Kingdom

Managing over 100 accounts across the North of England, Scotland & North Wales.Supplying the dealer channel with quality after market products.Utilising strong technical knowledge and the ability to offer cost savings that allowed our clients to maximise their service profitability, without jeopardising the integrity of performance.

Warrington, Cheshire, United Kingdom

Area Service Supervisor of an experienced team of OEM trained Field Service Technicians, based across the North West, North Wales, Staffordshire & West Yorkshire.Responsible for ensuring the delivery of SLAs across the region.Responsible for all field service issues, including; technical escalations, network installations/support & customer meetings.Reporting to the National Service Manager.

Birkenhead, Merseyside, United Kingdom

Managing & Supporting the Service Department, including Field Service, Technical Support, Installs, Warehouse & Workshop.Responsible for dealing with suppliers, workshop generated revenues, ensuring service profitability and the delivery of SLAs.Reporting to the company Directors.

Birkenhead, Merseyside, United Kingdom

Initially employed as a Minolta Specialist Field Service Technician.Promoted to Senior Engineer, due to the requirement in the field for technical leadership.Reporting initially to the Service Manager and laterly the Service Director.

Liverpool, Merseyside, United Kingdom

From Trainee to fully trained Field Service Technician. Trained to qualified Minolta OEM level.Proficient in the maintenance and repair of Photocopiers, Fax Machines, Typewriters, Dictation & Transcription devices.Reporting to the Service Manager.