Jonathan Storey Email & Phone Number

Wakefield, England, United Kingdom

West Yorkshire

Leeds, United Kingdom

Worked for a claims management company, helping small and medium sized business reclaim money for miss-sold complex business bank products. • Successfully scoped and project managed the outsourcing of the businesses’ IT requirements and infrastructure from a central services model to one managed by an external third party provider.• Acted as first point of contact for the third party IT supplier, and arranged any necessary upgrades / updates to the businesses' infrastructure. • Project managed two office moves, one of which required an entire fit out and the purchase of entirely new office furniture.• Successfully scoped, designed and implemented a new case management system (CMS), and then developed and implemented a training programme for users across multiple teams. • Monitored and developed new work streams in the business on the CMS.• Scoped the initial requirements of different stakeholders within the business and produced a suite of MI reports.• Assisted the Financial Controller during month and year end by collecting data from department heads, analysing that data and reporting back to the Financial Controller, so the business could accrue revenue for that particular period. • Assisted the Financial Controller and Managing Director produce a forecasting financial business model, using data extracted from the CMS. • Managed and maintained the company’s website through WordPress.• Acted as an internal consultant to the senior management team, to design the changes needed within the business, both within specific areas of the complex business operations and as a whole.• Acted as Change lead on a major project to refine all business processes in readiness to become Regulated by the Solicitors Regulatory Authority.• Managed a small Operations Support team, who were tasked to continue to provide high quality MI report and implement any change requests under strict change guidelines set out by myself.

Leeds, United Kingdom

Acting for a multi-national banking client in Financial Services Dispute Resolution team. Paralegal work in relation to a national banking enquiry relating to mis-selling of interest rate hedging products. Providing high level, accurate support to the client and the Project team.• Assisted in the management of cases by allocating them between Project teams to ensure effective progression and balancing workloads.• Acting as a ‘go to’ within the Project team for case irregularities and specific issues.• Preparing management information reports for the senior partner team to assist them with monitoring case throughput.• Preparing and drafting letters regarding the review.• Carrying out quality assurance checks on reports prepared for the client, ensuring attention to detail.• Liaising with multiple in-house client teams, such as the disclosure team, and their case list team to resolve issues in order to progress cases to completion.• Working closely with the Project team and working solely as the Leeds office point of contact for Project queries to communicate these with the client. Communicating individual issues requiring the process to be altered depending on the circumstances of each case and ensuring that they receive a high quality service.• Working in a fast-paced environment adapting to rapid policy changes according to the client’s instructions and responding to urgent demands within fast turn around times.

Manchester, United Kingdom

Working for Manchester Learning Disability Partnership (MLDP) which provides health and social care services to help people attain a good quality of life. The MLDP is partnership between Manchester City Council's Adult Social Care Department and the NHS. • Accurately monitored information and analysed service budgets for the purpose of financial management.• Coordinated briefings and training sessions on MLDP’s principles.• Supported MLDP’s Business Manager in the development and implementation of service objectives, service plans and performance indicators, including attending meetings and participating in discussion and planning sessions.• Produced monthly and quarterly spreadsheets detailing new claimants, variations in claims, and other performance indicators.• Audited housing support plans and framework targets. Ensured that all service users possessed a valid housing plan, and that action plans were auctioned according to the framework targets.• Set up monitoring systems for expenditure and costings and drafted guidelines for staff and managers to escalate any issues to the Business Manager.• Researched sources of additional income in order to assist operational managers to access external funding where appropriate.• Assisted Operational Managers establish and monitor service level agreements with other departments and agencies by preparing and drafting information for review meetings.

Bachelor'S Degree, Politics And Public Services, 2:1

Activities and Societies: Student RepresentativeModules covered; Modern British Politics, English Law, Islamic Politics and law.

Education record

A Levels: Information Technology, Graphic Design and Design Technology. GCSEs: Religious Studies, History, English, English Literature.