Jonathan Storey Email & Phone Number

Wakefield, England, United Kingdom

West Yorkshire

Leeds, United Kingdom

• Worked for a claims management company, helping small and medium sized business reclaim money for miss-sold complex business bank products.
• Successfully scoped and project managed the outsourcing of the businesses’ IT requirements and infrastructure from a central services model to one managed by an external third party provider.
• Acted as first point of contact for the third party IT supplier, and arranged any necessary upgrades / updates to the businesses' infrastructure.
• Project managed two office moves, one of which required an entire fit out and the purchase of entirely new office furniture.
• Successfully scoped, designed and implemented a new case management system (CMS), and then developed and implemented a training programme for users across multiple teams.
• Monitored and developed new work streams in the business on the CMS.

Leeds, United Kingdom

• Acting for a multi-national banking client in Financial Services Dispute Resolution team. Paralegal work in relation to a national banking enquiry relating to mis-selling of interest rate hedging products. Providing.
• Assisted in the management of cases by allocating them between Project teams to ensure effective progression and balancing workloads.
• Acting as a ‘go to’ within the Project team for case irregularities and specific issues.
• Preparing management information reports for the senior partner team to assist them with monitoring case throughput.
• Preparing and drafting letters regarding the review.
• Carrying out quality assurance checks on reports prepared for the client, ensuring attention to detail.

Manchester, United Kingdom

• Working for Manchester Learning Disability Partnership (MLDP) which provides health and social care services to help people attain a good quality of life. The MLDP is partnership between Manchester City Council's Adult.
• Accurately monitored information and analysed service budgets for the purpose of financial management.
• Coordinated briefings and training sessions on MLDP’s principles.
• Supported MLDP’s Business Manager in the development and implementation of service objectives, service plans and performance indicators, including attending meetings and participating in discussion and planning sessions.
• Produced monthly and quarterly spreadsheets detailing new claimants, variations in claims, and other performance indicators.
• Audited housing support plans and framework targets. Ensured that all service users possessed a valid housing plan, and that action plans were auctioned according to the framework targets.

Bachelor'S Degree, Politics And Public Services, 2:1

Activities and Societies: Student RepresentativeModules covered; Modern British Politics, English Law, Islamic Politics and law.

Education record

A Levels: Information Technology, Graphic Design and Design Technology. GCSEs: Religious Studies, History, English, English Literature.