Jonathan Striker Email & Phone Number

Remote

King George, Virginia, United States

• Completed automating a suite of regression tests for a web application using Selenium IDE tests exported to C#
• Worked with team members to modernize a web application via a full rewrite into C# using the Model-View-Controller (MVC) framework
• Consistently collaborated with team members to arrive at methodological consensus, ensuring development efforts would be maximally effective with minimal duplication/revision
• Pioneered effort to begin using Entity Framework as the data access layer of applications
• Served as a subject matter expert for the development team regarding Entity Framework and MVC

Washington, District Of Columbia, United States

• Worked as part of the Tier I team to provide technical support via phone and email for the United States Office of Personnel Management (OPM), handling an average of 500 collective calls/emails per day
• Leveraged company knowledge base to determine and apply appropriate resolutions to customer issues
• Engaged in critical thinking to diagnose and troubleshoot issues based on limited information
• Partnered with technical experts to provide more advanced solutions for customers with complex technical problems
• Collaborated with business colleagues in a team environment to effectively resolve issues in a timely and concise manner

Washington, District Of Columbia, United States

• Worked as part of the Tier I team to provide technical support via phone and email for the United States Office of Personnel Management (OPM), handling an average of 500 collective calls/emails per day
• Leveraged company knowledge base to determine and apply appropriate resolutions to customer issues
• Engaged in critical thinking to diagnose and troubleshoot issues based on limited information
• Partnered with technical experts to provide more advanced solutions for customers with complex technical problems
• Collaborated with business colleagues in a team environment to effectively resolve issues in a timely and concise manner

Richmond, Virginia Area

• Assist in documenting business processes in Microsoft Word and Visio
• Maintain VBPM SharePoint site, consisting of three libraries, a list, and several separate pages
• Created and developed Visual Navigations of Business Processes using PowerPoint, allowing for step-by-step guidance through complex processes and increasing the processes’ ease of use
• Accepted an offer to continue work after the summer internship period through the school year as a Business Process Support Analyst

Blacksburg, VA

In addition to all previous duties, supervise workers in another location and focus on organizational process realizationCollaborate with other managers to ensure a quality experience in the dining center as a whole

Blacksburg, VA

Ensured that customers had a pleasant experience in Virginia Tech dining centers.Supervised other workers in the dish room.Maintained a clean and safe dish room while ensuring all dishes were processed in a timely manner.Resolved issues as they appeared.

Blacksburg, VA

Ensured that customers had a pleasant experience in Virginia Tech dining centers.Provided food, washed dishes, maintained a clean and safe work environment, etc.

Woodbridge, VA

Ensured that we delivered cars to customers well cleaned and in a timely manner.Worked in teams to ensure quality of service.