Jonathan Pagan Email & Phone Number

Washington, Dc, Us

In this role, I was the Federal Division lead for the Executive Secretariat function for DHS/CISA’s Cybersecurity Division (CSD), responsible for a team of 10+ contractors and for managing and tracking incoming/outgoing high-level correspondence for review and approval from multiple sources within and external to CISA. These included Congressional and budget requests, including cyber-related requests for developing long-range plans for IT security systems that would minimize risks associated with IT systems vulnerabilities. I coordinated requests for requirements and needs for CSD’s cyber-related programs and policies to develop and/or evaluate technical/security plans and policies for adherence with appropriate technical/architectural frameworks and standards to provide recommendations, improve protocols or implement solutions. I ensured that all official communications/requirements were passed down from DHS/CISA OCIO and OCISO to CSD to efficiently communicate and implement assistance in the technical system planning, partner engagement, requirements planning, design, development, security testing, and implementation of new technologies to detect, block, or mitigate system security risks. I improved processes by studying current practices and designing modifications while applying knowledge of data, information, processes, organizational interactions, skills, and analytical expertise, as well as systems, networks, and information exchange capabilities to assist in management of acquisition programs. I developed new standard operating procedures, tactics, and techniques as situations were identified to ensure efficient flow of information and problem resolution. I led CSD’s coordination of transitioning leadership issue papers, organizational charts, and other materials with the Biden Administration’s Presidential Transition Office to provide a smooth organizational leadership transition. I also maintained CSD’s interagency agreements (i.e. MOAs) repository.

Honolulu, Hi, Us

As a Senior Business Analyst, I improved processes by studying current practices and designing modifications. I made decisions regarding controls by identifying problems and developing improved procedure. I developed and maintained policy and procedures for record filing and disposal in accordance with DoD standards. I performed Archival Processing and Minor Archival Conservation. I coordinated records and complied with records management instructions, records retention/disposal guidance, and annual inspection of file plans/records. I prepared correspondence, checking for spelling, typographical errors and format compliance. I established a file plan, organized files, developed an electronic records management system, and adhered to proper files disposition. I developed/maintained databases serving as inventories, finding aids, and research tools. I coordinated records and complied with records management instructions, records retention/disposal guidance, and annual inspection of file plans/records. I accessioned, described, analyzed, arranged, and preserved client records. I provided consultant services on minimal standards/resources needed for preservation of digital files/projects. I produced hard and soft copy finding aids for materials using an archival software system to create metadata and lower level descriptions of the records. I managed active use of records repository documents and used the archival software system to track the circulation of records. I maintained interagency agreements to ensure client access to records stored at other government archives and repositories necessary to support the client's mission. I maintained professional contacts with archivists and records managers at these agencies, and worked to ensure on-loan records are appropriately tracked and preserve. I performed minor Archival and Curation Processing.

Alexandria, Virginia, Us

As a Mid-Level Intelligence Analyst, I analyzed, developed, and managed programs and projects related to the successful deployment of our Agency's initiatives. My duties included staying up-to-date on Open Source reporting, briefing the Commanding General on current operations daily, maintaining operational awareness and subordinate unit readiness throughout the world, updating products daily for the Commanding General's review. This was accomplished by monitoring world events in real time, analyzing products received and posted on open source and classified networks. I also:* Provided the HQ with Analytical and Intelligence Night Shift Support (5pm- 5am) focused on monitoring news media outlets, NIPRNET, SIPRNET, and JWICS networks for situational awareness.* Maintained continuous surveillance of the world situation for items of interest in support of ongoing global operations, emerging situations and planning efforts for near-, mid-, and long-term efforts, to help decision makers understand the threat to U.S. forces.* Monitored message traffic on NIPRNET, SIPRNET, and JWICS and disseminate information as required and requested by the G-3.* Produced and provided daily/weekly/monthly briefings, summaries, and other intelligence operational statistical reports.* Developed new standard operating procedures, tactics, and techniques as situations are identified to ensure efficient flow of information and problem resolution.* Collaborated with representatives from other government and intelligence organizations to share information to coordinate intelligence activities.* Implemented INFOSEC techniques daily, making sure that any classified/non-classified IT systems I used were secure, while working with the agency’s IT team on implementation of any/all cybersecurity protocols/policies, making sure that co-workers were also aware of these protocols to ensure mission readiness at all times.

Honolulu, Hi, Us

As a Mid-Level Analyst, I analyzed and reviewed all physical documents schedule to be scanned and ensured no classified documents were inadvertently scanned and ultimately published to a non-classified network environment. I reviewed documents checking for classification, equity, and originating office, then reviewed the documents for restricted data, foreign restricted data, and intelligence indicators while making sure to handle all documents properly according to E.O. 13526. I participated in quality review of reviewed/ inventoried physical documents and recorded all inventory to a Vaughn Index. I also:* Identified user requirements by researching and analyzing user needs, preferences, objectives, and working methods.* Improved processes by studying current practices and designing modifications.* Recommended controls by identifying problems and developing improved procedure.* Prepared reports by collecting, analyzing, and summarizing information and trends.* Collaborated with representatives from other government and intelligence organizations to share information regarding intelligence information contained within documents.

New Albany, Oh, Us

As a Mid-Level Analyst, I was responsible for the CENTCOM related equities within specific documents that were received for review and would highlight and redact any information related to the CENTCOM AOR that was not yet cleared for release according to E.O. 13526. I would then pass on to my CO for final review before documents would get pushed back to the operations team for final processing. I also:* Served as an assistant to the Defense Intelligence Agency (DIA) Component Security Review Teams in support of the Department of Defense (DOD) Office of General Counsel (OGC) and the Office of Military Commissions.* Reviewed and analyzed classified IIR's, SIR's, MFR's, ORDEC, CSRT and ARB documents in support of the detainee litigation process to identify all information that is classified and the level of classification based on the classification guidance of the DOD Component Original Classification Authorities (OCAs) or their representatives, Executive Order 12958, as amended, "National Security Information," DOD directives, regulations, policy issuances and Component security classification guides. * Assisted in the preparation of classified or unclassified summaries with original classification authorities or their representatives, and attorneys involved in the detainee litigation process. * Made recommendations for classification and declassification decisions on behalf of the Coordinate classification and declassification equities with other DOD and national level agencies, Military Departments, and Combatant Commands in a fast paced interagency environment. * Collaborated with representatives from other government and intelligence organizations to share information concerning CENTCOM entities in products.* Implemented INFOSEC practices, ensuring security of IT systems IAW protocols/policies.

New Albany, Oh, Us

As an Intelligence Analyst, I was responsible for the CENTCOM related equities within specific documents that were received for review and would highlight and redact any information related to the CENTCOM AOR that was not yet cleared for release according to E.O. 13526. I would then pass on to my CO for final review before documents would get pushed back to the operations team for final processing. I also:* Served as an Assistant to the Defense Intelligence Agency (DIA) Component Security Review Teams in support of the Department of Defense (DOD) Office of General Counsel (OGC) and the Office of Military Commissions.* Reviewed and analyzed classified IIR's, SIR's, MFR's, ORDEC, CSRT and ARB documents in support of the detainee litigation process to identify all information that is classified and the level of classification based on the classification guidance of the DOD Component Original Classification Authorities (OCAs) or their representatives, Executive Order 12958, as amended, "National Security Information," DOD directives, regulations, policy issuances and Component security classification guides.* Assisted in the preparation of classified or unclassified summaries with original classification authorities or their representatives, and attorneys involved in the detainee litigation process.* Made recommendations for classification and declassification decisions on behalf of the Coordinate classification and declassification equities with other DOD and national level agencies, Military Departments, and Combatant Commands in a fast paced interagency environment.* Collaborated with representatives from other government and intelligence organizations to share information concerning CENTCOM entities in products.* Implemented INFOSEC practices, ensuring security of IT systems IAW protocols/policies.

Naperville, Illinois, Us

As Lead Dispatcher, I was responsible for 22 HVAC Service Technicians and their schedules on a daily basis. I would schedule last minute appointments throughout the workday prioritizing emergencies and regularly scheduled maintenance while keeping in contact with and being aware of the locations of each and every technician. I provided customer service over the phone assisting customers with any and all issues that would arise and if I was unable to provide a solution over the phone I would with schedule an appointment for a service technician to visit. I would schedule appointments daily while also managing the customer database. I also:* Provided logistical support to technicians and communicated with both fellow employees and customers.* Informed customers of the progress of service operations while ensuring that technicians operated in a cost-effective fashion.* Matched each available technician to a job based on that technician's skill level and location.* Organized service calls so that an HVAC technician is sent to a variety of locations in a timely manner.

Naperville, Illinois, Us

As a Customer Relations Representative, I provided customer service over the phone assisting customers with any and all issues that would arise and if I was unable to provide a solution over the phone I would with schedule an appointment for a service technician to visit. I would schedule appointments daily while also managing the customer database. I also:* Provided logistical support to technicians and communicated with both fellow employees and customer.* Informed customers of the progress of service operations while ensuring that technicians operated in a cost-effective fashion.* Matched each available technician to a job based on that technician's skill level and location.* Organized service calls so that an HVAC technician is sent to a variety of locations in a timely manner.

Arlington, Virginia, Us

As an Intelligence Analyst, I was responsible for receiving intelligence reports from multiple sources and creating products based off of that intelligence. I would then brief the Commanding Officer on what the recommended Course of Action would be based off of the analysis of those combined intelligence reports. I would work with the subordinates units with getting their Physical Security protocols up to standard and would keep a daily tracker of each unit’s status. I also:* Analyzed current intelligence holdings to identify gaps, and subsequent intelligence collection requirements.* Assisted in the analysis and evaluation of intelligence holdings to determine changes in enemy capabilities, vulnerabilities, and probable courses of action.* Assisted in establishing and maintaining systematic, cross-referenced intelligence records and files.* Analyzed and made vital decisions based on Senior officials needs and expectations.* Prepared comprehensive written reports, presentations, maps, or charts based on research, collection, and analysis of intelligence data.* Collaborated with representatives from other government and intelligence organizations to share information to coordinate intelligence activities.* Conducted, supported, or assisted in governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of the facilities security processes.* Monitored security policies, programs or procedures, as Physical Security Manager, to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives.* Monitored and assisted personnel in the process of renewing or gaining security clearances as Personnel Security Manager.* Kept an accurate and up to date log of security clearance status for all personnel in organization for record management.* Ensured all classified systems were secured IAW with DoD directives/policies.

Associate'S Degree, Military Intelligence, Intelligence Operations

It Security Certifications, It

Records Management Certification, Federal Records And Information Management (Rim)