Jonathan Palomo Email & Phone Number

General email/phone helpdesk remote support and on-site technicianMDT/WDS SME and implementation lead

Tier 3 support engineer for MSP clients, serving as final escalation point prior to engaging manufacturer/developer support for utilized technologies.

Tier 3 helpdesk supportServer Administration and task automation via Powershell & VBscriptMicrosoft Active Directory / Group Policy Object design and implementationNimble Storage AdministrationVMware vSphere infrastructure AdministrationCarbonite Evault Storage AdministrationDatacenter Asset Management and OperationsDepartment-wide Server Consolidation / Virtualization project leadLine-of-business technology expertise provider for various projects stemming from ongoing departmental and administrative policy changes

Tier 2 helpdesk supportMicrosoft Active Directory Domain AdministratorMicrosoft SQL Server System AdministratorCitrix Presentation Server 4.0 (XenApp) Farm AdministratorSymantec Backup Exec AdministratorVMware Infrastructure AdministratorRoutine helpdesk tracking using ManageEngine ServiceDesk PlusEstablished usage of MDT/Microsoft Deployment Services for imaging, plans for SCCM implementation department-wide

Sole IT workforce overseeing and managing all IT operations, assets, and projects

Novell Netware to MS Active Directory migration project leadMicrosoft Active Directory Group Policy Object design and implementationVMware vSphere/vCenter core services AdministratorServer Virtualization project leadNetApp SAN core services AdministratorHigh-Availability / Disaster Recovery project lead

Tier 2 Helpdesk technician for end-user supportMicrosoft Active Directory Domain AdministratorMicrosoft SQL Server System AdministratorCitrix Presentation Server 4.0 (XenApp) Farm AdministratorNovell e-Dir AdministratorSymantec Backup Exec Administrator

Cashier RoleData EntryStore HousekeepingInventory Control/RestockingProvided technical support and assistance to customers regarding computer- related components and peripherals, tech gadgets, and various electronic equipment for sale in the store.

Cashier RoleData EntryRoutine office clerk tasks e General customer service staffEnforced regulations on disposal of hazardous and prohibited wastesRegulated incoming and outgoing landfill traffic

Under supervision of the Senior Network Administrator, performed duties and tasks related to network managementSmall-scale LAN administration via Windows NT, later upgraded to Windows 2000Authorizes and monitors usage on PC's connected to LAN using third-party kiosk management software.Performed hardware/software upgrades and troubleshooting, monitored LAN security via combination of hardware and software firewall rules and MAC/IP filteringCustomer service and assistanceBasic clerical skills.Ensured connectivity between different franchise locations, mostly related to file/printer sharing and manual backup of data.

B.S., Computer Science

High School Graduate