Jonathan Pasco Email & Phone Number

United States

Pleasanton, California, United States

Palo Alto, California

San Francisco Bay Area

Main Responsibilitieso Oversee the Applications Development, Applications Testing and Applications Maintenance teams comprised of over 150 managers, consultants, technical leadso Principal contact for operational and tactical issues representing delivery of all managed services to the customer: manages customer expectations by developing performance metrics and reporting, escalation management and communication plano Develops and nurtures senior management and operational relationships with the customero Ensure performance goals are met for all in scope services across all towers: identifying and analyzing gaps to develop & implement corrective actions plansKey Accomplishmentso Achieved consistently green SLAs across all Applications KPIs and CPIs and maintain stable Operationso Led knowledge transfer and shadowing activities with other 3rd party vendorso Successfully managed customer concerns and escalations

San Francisco Bay Area

Main Responsibilitieso Ensure projects are delivered on-time and on-budget by 10 project managers, 4 solution architects, 3 PMO/Business Office/Finance support personnel, 50 dedicated application project resources and over 100 shared infrastructure resources. Resources are located in multiple geographies, including US, India, Manila, Costa Rica and working on different shiftso Build and maintain robust customer relationships by anticipating and remediating issues and escalationso Improve Project QA and transition to support and overall Project Dashboards and reportingo Manage staffing activities through HP internal fulfillment and/or external sourcingKey Accomplishmentso Completed 38 successful projects ranging from Business Transformation, Roadmap, Short Cycle, System Upgrades and Patch Updates for both Applications and Infrastructure space in just over a year under his leadershipo Increased HP business by expanding into PMO and Business Analysts services o Implemented key innovations that increased Project Solutioning and Delivery efficiency e.g. automated workflow for Solution Proposal and Project Changes review and approvalo Deployed Quality Methodologies (HP EDGE) that increased conformance, consistency and reliability of project deliveryo Instituted metrics and reporting mechanisms to improve delivery tracking and increase transparency to stakeholderso Established Support Intake processes to ensure a holistic handover to Operations

San Francisco Bay Area

Main Responsibilitieso Provided leadership in delivery and management of end-to-end operations from both On-shore and Offshore teams, comprised of 9 resources supporting Marketing and Sales applicationso Delivered best-in-class Account Management support by understanding the needs of stakeholders and cascading priorities to the Delivery Organizationo Made appropriate decisions and judgment calls as needed to handle day to day obligations in ensuring successful delivery on all accountsKey Accomplishmentso Constantly exceeded contractual and SLA targets within Sales and Marketing and earned key customer commendations from Client Directors and VPso Instituted several improvements on applications, infrastructure and processes such as automation of alert and monitoring activities, database optimizations, vendor escalation management, etc.o Turned around key customer pain points, e.g. system performance issues impacting the company’s sales and promotions businesso Led the completion of Operations Support documentation suite covering the critical business processes within the Sales and Marketing space

Philippines

SAP-SD Application Delivery Manager Key Accomplishmentso Managed the careers and deliverables of 24 SAP SD consultants working for the Asia, EMEA, NA/LA and Global Procter and Gamble (P&G) Shelf-to-Cash accountso Pursued opportunities in increasing HP’s presence through increase in headcount and more substantial and key roles in the EMEA and NA/LA Supply Network Solutions (Project and Implementation group) of the P&G accounto Led HP-led projects, as both the Delivery Manager and Project Sponsor, such as Optima Releases 9 and 10 and India Zirakphur projects by serving as HP escalation and reviewer of key project deliverables and performance.o Lead the SAP Practice Tower’s Strategy Management Office (SMO) governing the initiatives and strategies stewarding the organization of over 500 employeesSAP-FICO Applications Delivery Manager Key Accomplishmentso Managed the careers and deliverables of 30 SAP FI/CO consultants working for the Asia and EMEA P&G Financial Systems accountso Pursued opportunities in increasing HP’s presence through increase in headcount and more substantial and key roles in the Asia FSS (Project and Implementation group) of the P&G accounto Led the Project Management Process Action Team (PM PAT) for HP Global Delivery Philippines Center’s CMMi Level 5 certification

Philippines

mySAP/ECC6.0 Project Manager Key Accomplishmentso Led the Asia effort in upgrading of 2 SAP systems housing all financial transactions of the P&G Company from SAP 4.5b to ECC6.0. This involves the following:> Representing Asia in Global/cross-regional decision-making meetings> Aligning with other Regional Project Coordinators to create a global testing and cutover plan template, then adjusts for regional differences as required. > Finalizing readiness criteria while ensuring deliverables are completed on-time with required quality> Leading the Integrated Testing and Business Acceptance Testing and maintain the project issue list> Ensuring the right cutover tools and processes are defined and tested Organizing the overall plan for master data and technical requirements during each project phase> Ensuring appropriate level of sign-off to project milestones e.g. data verification, end user training completion> Managing the Regional cutover process and acting as primary cutover SPOC> Ensuring that emergency back-up procedures are in place for all business processeso Consistently led the completion of all deliverables ahead of all other regions that resulted to very good reviews by P&G’s top management o Achieved the highest completion rate for mySAP Delta Trainings across the regions and enabling an on-time financial month-end close, on-time payments and green measures for all general ledgersFuture Electronic Banking Interface (FEBI) Payments Migration Project Manager Key Accomplishmentso Completed FEBI payments migration of 12 Asia countries ahead of all regions (AMER and EMEA) served by P&G’s Global Business Serviceso Received numerous positive feedback and commendation from both Global and Regional P&G’s Treasury and Banking Leaders (Associate Directors, Section Managers, etc.) for singlehandedly owning the project to its completion with zero to very minimal business disruption

Philippines

SAP Treasury and Banking Team Leader Key Accomplishmentso Ensured updated work plan and FTE allocation for all TR team memberso Addressed workload issues and gaps and used venue to express team member preference on role/project assignmentso Increased P&G customer confidence in assigning complex, challenging work for HP FINSYS resulting to increase in P&G resource requirement from 2 to 5 in less than one year.o Acted as technical consultant/trainer to all resources for all projects and base worko Facilitated initial training/mentoring to 3rd level eConnectivity resources during the transition of work from P&G Toronto/Newcastle to Manila.o Conducted FEBI training even without formal training, leveraging on existing training materials and learning from own FEBI projectSAP Treasury IT Lead Key Accomplishmentso Delivered on-time assigned project task based on over-all project schedule and internal Treasury deadlines despite several issues encountered mainly due to late response from other groups and contactso Took the lead role for Business Acceptance Testing during absence of project manager due to long scheduled vacation managing all testing between 4 SAP-FI groups (TR, AP, AFF, ES-IBM) in Newcastle and local Romania organization and 2 banks (Citibank and ABN-AMRO)o Obtained excellent customer feedback from P&G TR project counterparts and users and all related project contactsSAP Treasury IT Specialist Key Accomplishmentso Expertise in that row has enabled him to deliver excellent Service Level Agreement (SLA) result for Treasury – 100% of all issues completed and closed within target. Only resource to have such pristine record for the whole of Asia teamo Created proactive measures to address P&G Treasury and Banking problem areas/issues that ultimately drove down incidents and increase SLA resultso Ensured adherence of P&G Global Product and Regional Implementation team and Operations to strict ITIL version and change management