In this role, the Supervisor leads a team of inside sales representatives servicing utility contractors in Ontario. The goal of this position is to exceed sales targets through the building of relationships with customers, vendors, and staff. The Supervisor trains and mentors team members with a goal to provide exceptional service through product knowledge, up-selling, and project/order management. Collaborate with outside sales to ensure sales goals and customer expectations are being met

The primary goal of this position is to grow sales and margin dollars with existing accounts, in conjunction with monitoring and coordinating material supply for customer projectsKey responsibilities include:• Building custom pricing for stock orders and project tenders that optimizes margins, while remaining competitive in the market place• Review technical project drawings/specifications and work with manufacturers to ensure accuracy in quotations• Manage utilities projects working with Client project teams to coordinate drawing approvals and material delivery to project sites or the customer’s distribution centre• Provide regular updates to the contractor/customer on supply status and market trends• Help utility contractors to find solutions to any challenges or pain points they may be experiencing. Upselling and offering alternate options in order to grow business share with them

The goal of this position is to exceed area sales and customer point of sale targets through the promotion, service, and sale of company products and programs through exceptional service via product knowledge and selling sessions, merchandising, ordering and inventory management.

In this role I was responsible for representing the American Standard product portfolio to major retailers in the Canadian kitchen and bath market. The primary function was to keep the products in front of retail partners to maximize exposure, sales volumes and profitability while carefully controlling pricing. In the course of serving such retail partners as Home Depot Canada and Rona Incorporated, I delivered a broad spectrum of marketing services: - Interacted with retailers to develop promotional events- Designed point-of-purchase materials- Carefully balance the expectations of the retail partner with American Standard’s corporate objectives.I would work with cross-functional teams internally, such as Engineering and R&D to develop/launch new products specific to the Canadian marketplace and to resolve performance issues with existing products.

In this role I helped lead a group of fifteen Customer Care Representatives directly, and an additional twenty representatives indirectly. I was responsible for:- the scheduling of shifts, vacations and training sessions- participating in the hiring of new employees. - provided employees with constructive feedback and quarterly and yearly performance reviews. If a representative is performing poorly, the Team Leader must mentor and coach them until department standards are attained.

This was a new position established to deliver product knowledge and instruction, along with departmental policies and procedures in both classroom settings and one-on-one situations. I trained new hires and upgraded existing employee skills, as well as acting as the resource for the entire customer care and sales teams. More important than the tangible product issues was the ability to inspire analytical processes and decision-making competence. The use of interpersonal skills was a critical ability as the role must be able to develop both knowledge of and relationships with key people within the corporation who can provide answers and resolve issues. Course development was another important aspect of this role. I created presentations, course modules, sales tools and reference materials.

In this role I assisted retail customers, technicians, and distributors by providing technical information, installation guidance and solving warranty issues. The position required acute listening skills, interpersonal skills and the ability to negotiate. To solve problems, these skills are often required within the company as well as externally. The primary objective was to answer all customer inquiries to the customer’s satisfaction, while carefully controlling expenditures on replacement parts and warranty issues.