Jonathan Payne Email & Phone Number

Oxford, United Kingdom

Oxford, United Kingdom

Develop and manage, as the sole in-house support, all Salesforce needs across the organisation’s 8 degree, 4 diploma and 34 non-degree programs.Increased user adoption by 15% in one-year using change management principles, including collaborating with and engaging every tier of users in the organisation, empowering all users with support and training and leading a change in culture.Formulate and lead innovative strategic plans, incorporating 3rd party integration, business unit onboarding and system optimization, to provide a single system that enables collaboration across the whole organisation with the overarching goal of providing an enhanced experience for the student.Manage 40+ Salesforce helpdesk requests a month from 140 users across multiple office locations, while onboarding and training a further 50 new and experienced users.Provide agile project management expertise while leading many successful projects, from small technical fixes to larger development projects, through requirement gathering, planning, development and deployment.Negotiate the priority of all Salesforce related projects with key stakeholders to create bespoke project management timelines.Communicate project progress and strategic plans through presentations to a wide range of audiences including key stakeholders.Presented on universal platform adoption with a vendor at the 2019 Salesforce Higher Education Summit.Constantly enhance usability through innovation and solutions such as a ‘touchpoints’ custom object which provide a solution for preserving lost data on de-duplication processes.

Woodstock, Oxfordshire

Translated business requirements into technical scope documents.Gathered requirements, mapped sales processes and delivered in a short time frame.Wrote extensive documentation for governance and best practice.Migrated complex internal business processes from legacy systems.

Eynsham, Oxfordshire

User of Salesforce Sales Cloud Development of leadership and management skills including assessing the content and quality of the team’s written reports and recommendations Technical and general report writing for different audiences

Oxford, United Kingdom