Developed and implemented the strategic roadmap for Custom Software Solutions, aligning with both domestic and international targets for growth and financial objectivesDirected day-to-day operations for a business unit of more than 400 employees across multiple technical and business disciplines, including people managers, project leadership, domestic and off-shore engineers, and near-shore contractors Directly managed and developed a team of engineering managers, providing mentorship and accountability Partnered with executive leadership and client account teams to support sales opportunities and manage project escalations

Managed and grew a team of DevOps Consultants and Engineers, increasing headcount by more than 200% while maintaining YoY turn-over of less than 5% and improving surveyed engineer satisfactionDeveloped and implemented a career framework to provide career advancement objectives and milestones for DevOps professionalsPartnered with sales leadership to develop new service offerings and go-to-market strategies, increasing billable hours and bottom-line revenue over 400% over two years

Supported cross-functional Agile software development teams in writing, testing, and deploying custom software solutions for client projectsCreated practice leadership council, providing initial leadership exposure and training and resulting in multiple engineers being promoted into management roles

Worked directly with clients, sales teams, and internal customers to support private OpenStack clustersResponsible for client requests, alert monitoring, incident management, and systems deployments

Managed capacity planning & systems onboarding for private cloud servers.Created processes for systems imaging, onboarding, and decommissioning.

Responsible for all server and networking hardware across multiple datacenters, including capacity planning, inventory management, and installation & configurationManaged new and existing partner relationships related to real estate and hardware contractsDirected the closure of two leased space datacenters, including migration and secure destruction of customer data, relocation of physical hardware, and contracted labor assistance