Jonathan Peluso Email & Phone Number

Richmond, Va, Us

Ridgeville, South Carolina, United States

Retained duties and responsibilities held under “Office On-Site Support”. Leads a team of technicians as the local Subject Matter Expert (SME). Responsible for maintaining a repository of standard operating procedures for new employees. Promotes and assists the team to create, resolve and assign tickets through ITSM (Service NOW) in a timely manner within SLA. Ensure technicians are working on assigned projects and assisting when needed. Train and mentor team on new processes and process changes. Setup and implemented new walk in desk at new location.• Transitioned team from old contract to current contract while maintaining SLA and client requests• Managed a team of 5, including myself• Implemented Windows 7 to Windows 10 upgrade

Ridgeville, South Carolina, United States

Assisted in setup of Automotive manufacturing factory and office IT equipment during the startup of the Volvo Cars USA Charleston plant. Imaged, configured and installed thin clients, desktops and laptops. Setup and configured push and pull print printers. Worked closely with Volvo Apple support on configuration of Mac OS for US use. Completed initial catalogue and inventory of IT warehouse. Created, resolved and assigned tickets through ITSM (Service NOW) in a timely manner within SLA. Handle warranty work for damaged items through Returned Material Authorization (RMA) with Dell and HP. Administer user accounts through Novel Identity Manager. Documented new processes to be used by team. Trained and mentored new employees. Worked with client on process improvement for several new processes.• Create, troubleshoot, and resolve trouble tickets• Manage ~1100 faculty users• Manage users at multiple locations• Administered ~1100 user devices.• Configured and managed ~1300 iPhones• Work with contractors in assistance of cellular upgrade.• Assist with Windows 10 site testing.• Administered Window 7, 10, Mac OS, Android OS and IOS

Beaufort, South Carolina

Support users, hardware and software across four schools. Create, resolved and closed tickets in a timely manner ensuring all issues are resolved at time of ticket closure. Create, managed and remove user accounts through Active Directory. Install software and updates through Microsoft System Center Configuration Manager (SCCM). I assisted in several major projects, to include a networking upgrade. As well as a Windows 10 rollout.• Ensured compliance with DODEA policy.• Utilized Active Directory in a Windows 2012 server.• Utilized Microsoft System Center Configuration Manager 2012 R2.• Managed ±1850 users.• Managed ±900 client computers on wired and wireless networks.• Supported ±150 network printers.

Savannah, Georgia Area

Manage and support users locally and remotely. Directly responsible for four major sites and five minor sites across the south eastern United States. Create, resolve and close tickets in a timely manner. Worked with directors and supervisors to accurately determine site specific needs and ways to cover the needs in a cost effective and efficient manner. • Trained new employees on IT policies and procedures.• Manage user account creation and modifications via Active Directory.• Managed and maintained 5550 users and groups.• Administrated 6450 computers and servers nationwide.• Directly supported 140 networked printers.• Worked on server and instrument backups.• Supported Windows XP to Windows 7 migration. +1000 computers with minimal down time.• Supported Windows XP to Thin client migration +500 terminals with minimal down time.• Support Citrix applications as well as local applications

Parris Island, Sc

Daily application of knowledge to ensure customer support is maintained at the highest quality. Coordinated/mentored additional Field Service Technicians; provided information and training to less experienced techs. • Create, troubleshoot, and resolve Trouble tickets using the Remedy ticketing system• Train subordinates enhancing level of personal and technical knowledge• Manage user account creation and modifications via Active Directory.• Manage and maintain 1700+ users & 1600+ computers and peripherals.• Maintain compliance with DOD Information Assurance policies.• Manage production control ensuring all IT trouble calls are handled efficiently and in a timely manner with over 2000 incidents documented in the Remedy ticketing system. Expert instructor; Created/facilitated training and instructed 50+ newly assigned Information System Coordinator (ISC) on local policies and procedures.• Supported Windows XP to Windows 7 migration; restoring capabilities to a normal state with minimal outages on over 1600+ computers.

Parris Island, Sc

• Apply knowledge of networking to maintain and troubleshoot connectivity to users.• Manage and maintain connectivity for 1700+ users &1600+ computers and peripherals• Manage 120+ switches and associated connections• Maintain compliance with DOD Information Assurance Policy

Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.Monitor the system for equipment failure or errors in performance.Respond to program error messages by finding and correcting problems or terminating the program.Notify supervisor or computer maintenance technicians of equipment malfunctions.Answer telephone calls to assist computer users encountering problems.Record information such as computer operating time, problems that occurred, and actions taken.Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.Help programmers and systems analysts test and debug new programs.Retrieve, separate and sort program output as needed, and send data to specified users.Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.

Preformed duties of an electrician apprentice. Running, splicing and terminating lighting, sockets and circuit breakers. All withing the National Electrical Code Books standards.