Jonathan Pennell Email and Phone Number

- Generated more than $120,000 in sales over the past 3 months, since the implementation of our new Dutchie POS system in August 2024.- Promoted to a SA II within 7 months, followed by a promotion to SA III within 14 months due to strong leadership skills, consistently hitting sales goals, and always promoting a positive team-oriented attitude.- Achieved the 2nd highest earnings at our location for Spark Plugs, our 3rd party incentive program, over a year and a half time span.- Recognized as one of our top performers, where I was asked to share my knowledge and sales expertise with sales associates at our location and others.- Excelled at upselling, simply through product knowledge and promoting better quality products to patients, which provided me the chance to be a part of our company's upselling training video.- Generated a stronger and more positive retention rate amongst new and repeat customers by building genuine relationships and honest product promotion.

- Quickly excelled as a top sales associate, due to a deeper passion for knowledge, consistent helpful and constructive demeanor, and my extensive previous customer service experience.- Learned how to properly verify and process a patient allotment according to AZDH compliance laws.- Demonstrated an optimistic and flexible approach to all new changes and challenges introduced in this ever changing industry.- Created a diverse beginner’s knowledge base of the industry through experiences, personal research, and developing informative friendships within the industry.

- Trained new bartenders on all aspects of the job from drink preparation and knowledge to building strong customer relationships and upselling techniques.- Organized and maintained inventory of beer and liquor for all bar deliveries.- Handled upset customers with tact and delicacy without letting situations disrupt the flow of bar operations.

- Maintained a professional appearance through communication and well-rounded knowledge of drink recipes and food orders.- Utilized fresh ingredients and spirits to create new variations on classic cocktails for our menu.- Prepped juices, mixes, and garnishes to ensure bar was are always properly prepared.- Trained new bartenders on all aspects of the job from drink preparation and knowledge to building strong customer relationships and upselling techniques.

- Delivered meals and cocktails with courtesy and efficiency to ensure guest satisfaction while also creating lasting personal experiences.- Checked ID’s of customers to confirm they are legally able to consume alcohol.- Organized and maintained inventory of beer and liquor for all bar deliveries.- Answered all customer queries regarding food ingredients, preparation, and garnishes.- Excelled at upselling customers from shelf to premium brands and signature cocktails which helped to increase restaurant’s overall sales.

- Mixing ingredients and preparing cocktails- Stocked bar with beer, liquor, soda, wine, and other bar supplies- Set up and closed down special and private events- Cleaned bar, work area, tables, and other bar equipment

- Retrieved and parked vehicles in a friendly, timely, and careful manner- Delegated and arranged events with clientele- Managed and scheduled employees- Responsible for handling financial aspect of business and conflict resolution

- Regularly checked on guests to ensure superb satisfaction with each food and beverage order- Trained new waiters and floor staff on guest service expectations, food handling safety, and restaurant protocols- Routinely cleaned silverware, glassware, table linens, carpets, tables, counters, and dining area- Maximized sales and guest retention through listening to, and maintaining a positive and patient attitude with all customer requests