Jonathan Perkins Email & Phone Number

United States

Idaho, United States

Ontario, Oregon, United States

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to resolve customers' problems.Contact customers to respond to inquiries or to notify them of claim investigation results or any plannedadjustments.Determine charges for services requested, collect deposits or payments, or arrange for billing.Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Refer unresolved customer grievances to designated departments for further investigation.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Review insurance policy terms to determine whether a particular loss is covered by insurance.Review claims adjustments with dealers, examining parts claimed to be defective, and approving ordisapproving dealers' claims.Solicit sales of new or additional services or products.Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Assist in determining document management policies to facilitate efficient, legal, and secure access to electronic content.Identify and classify documents or other electronic content according to characteristics such as security level, function, and metadata.Develop, document, or maintain standards, best practices, or system usage procedures.Assist in the assessment, acquisition, or deployment of new electronic document management systems.Administer document and system access rights and revision control to ensure security of system and integrity of master documents.Monitor regulatory activity to maintain compliance with records.Conduct needs assessments to identify document management requirements of departments or end users.Develop or configure document management system features, such as user interfaces, access profiles, and document workflow procedures.Document technical functions and specifications for new or proposed content management systems.Exercise security surveillance over document processing, reproduction, distribution, storage, or archiving.Propose recommendations for improving content management system capabilities.Operate data capture technology to import digitized documents into document management system.Prepare support documentation and training materials for end users of document management systems.Search electronic sources, such as databases or repositories, or manual sources for information.

Consult with officials of local and area governments, schools, hospitals, and other institutions to determine their needs and capabilities in the event of a natural disaster or other emergency.Develop and maintain liaisons with municipalities, county departments, and similar entities to facilitate plan development, response effort coordination, and exchanges of personnel and equipment.Coordinate disaster response or crisis management activities, such as ordering evacuations, opening public shelters, and implementing special needs plans and programs.Prepare emergency situation status reports that describe response and recovery efforts, needs, and preliminary damage assessments.Maintain and update all resource materials associated with emergency preparedness plans.Prepare plans that outline operating procedures to be used in response to disasters or emergencies, such as typhoons, nuclear accidents, and terrorist attacks, and in recovery from these events.Develop and perform tests and evaluations of emergency management plans in accordance with providence and federal regulations.Administer emergency or disaster preparedness training courses that teach people how to effectively respond to major emergencies and disasters.Inspect facilities and equipment, such as emergency management centers and communications equipment, to determine their operational and functional capabilities in emergency situations.Review emergency plans of individual organizations, such as medical facilities, to ensure their adequacy.Attend meetings, conferences, and workshops related to emergency management to learn new information and to develop working relationships with other emergency management specialists.Train local groups in the preparation of long-term plans that are compatible with federal and providence plans.Study emergency plans used elsewhere to gather information for plan development.

Report violations of compliance or regulatory standards to duly authorized enforcement agencies as appropriate or required.Identify compliance issues that require follow-up or investigation.Discuss emerging compliance issues to ensure that management and employees are informed about compliance reporting systems, policies, and practices.File appropriate compliance reports with regulatory agencies.Maintain documentation of compliance activities, such as complaints received or investigation outcomes.Conduct or direct the internal investigation of compliance issues.Provide employee training on compliance related topics, policies, or procedures.Serve as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities.Verify that all regulatory policies and procedures have been documented, implemented, and communicated.Disseminate written policies and procedures related to compliance activities.Prepare management reports regarding compliance operations and progress.Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.Keep informed regarding pending industry changes, trends, or best practices.Monitor compliance systems to ensure their effectiveness.Direct the development or implementation of policies and procedures related to compliance throughout an organization.Advise internal management or business partners on the implementation or operation of compliance programs.Design or implement improvements in communication, monitoring, or enforcement of compliance standards.Provide assistance to internal or external auditors in compliance reviews.Develop risk management strategies based on assessment of product, compliance, or operational risks.Review or modify policies or operating guidelines to comply with changes to environmental standards or regulations.Oversee internal reporting systems, such as corporate compliance hotlines.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Resolve customer complaints or answer customers' questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Review records or reports pertaining to activities such as production to verify details, monitor work activities, or evaluate performance.Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.Interpret and communicate work procedures and company policies to staff.Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Train or instruct employees in job duties or company policies or arrange for training to be provided.Coordinate activities with other supervisory personnel or with other work units or departments.Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Develop or update procedures, policies, or standards.Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.Develop work schedules according to workloads.Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.Monitor inventory levels and requisition or purchase supplies as needed.Arrange for necessary maintenance or repair work.

Assign firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.Provide emergency medical services as required, and perform light to heavy rescue functions at emergencies.Assess nature and extent of fire, condition of building, danger to adjacent buildings, and water supply status to determine crew or company requirements.Communicate fire details to superiors, subordinates, or interagency dispatch centers, using two-way radios.Serve as a working leader of an engine, aircraft rescue and firefighting vehicle or prescribed fire crew of three or more firefighters.Instruct and drill fire department personnel in assigned duties, including firefighting, medical care, hazardous materials response, fire prevention, and related subjects.Evaluate the performance of assigned firefighting personnel.Direct the training of firefighters, assigning of instructors to training classes, and providing of supervisors with reports on training progress and status.Schedule employee work assignments and set work priorities.Monitor fire suppression expenditures to ensure that they are necessary and reasonable.Maintain required maps and records.Drive crew carriers to transport firefighters to fire sites.Evaluate fire station procedures to ensure efficiency and enforcement of departmental regulations.Direct firefighters in station maintenance duties, and participate in these duties.Perform administrative duties, such as compiling and maintaining records, completing forms, preparing reports, or composing correspondence.Supervise and participate in the inspection of properties to ensure that they are in compliance with applicable fire codes, ordinances, laws, regulations, and standards.Evaluate size, location, and condition of fires.Maintain knowledge of fire laws and fire prevention techniques and tactics.Plan, direct, and supervise prescribed burn projects.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.Set goals and deadlines for the department.Acquire, distribute and store supplies.Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.Conduct classes to teach procedures to staff.Plan, administer, and control budgets for contracts, equipment, and supplies.Hire and terminate clerical and administrative personnel.Direct or coordinate the supportive services department of a business, agency, or organization.Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.Develop operational standards and procedures for the work unit or department.Establish work procedures or schedules to organize the daily work of administrative staff.Learn to operate new office technologies as they are developed and implemented.Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.Represent work unit at meetings or conferences and serve as liaison for requests or complaints.Supervise administrative staff and provide training and orientation to new staff.

Prepare and maintain reports of investigation results.Testify in court cases involving fires, suspected arson, and false alarms.Inspect buildings to locate hazardous conditions and fire code violations, such as accumulations of combustible material, electrical wiring problems, and inadequate or non-functional fire exits.Conduct fire code compliance follow-ups to ensure that corrective actions have been taken in cases where violations were found.Inspect properties that store, handle, and use hazardous materials to ensure compliance with laws, codes, and regulations, and issue hazardous materials permits to facilities found in compliance.Write detailed reports of fire inspections performed, fire code violations observed, and corrective recommendations offered.Identify corrective actions necessary to bring properties into compliance with applicable fire codes, laws, regulations, and standards, and explain these measures to property owners or their representatives.Develop or review fire exit plans.Inspect and test fire protection or fire detection systems to verify that such systems are installed in accordance with appropriate laws, codes, ordinances, regulations, and standards.Coordinate efforts with other organizations, such as law enforcement agencies.Attend training classes to maintain current knowledge of fire prevention, safety, and firefighting procedures.Teach fire investigation techniques to other firefighter personnel.Conduct fire exit drills to monitor and evaluate evacuation procedures.Teach public education programs on fire safety and prevention.Recommend changes to fire prevention, inspection, and fire code endorsement procedures.Arrange for the replacement of defective fire fighting equipment and for repair of fire alarm and sprinkler systems, making minor repairs such as servicing fire extinguishers when feasible.Develop and coordinate fire prevention programs, such as fire inspection reporting, and hazardous materials management.

Provide emergency medical instructions to callers.Question callers to determine their locations and the nature of their problems to determine type of response needed.Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a military installation.Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.Record details of calls, dispatches, and messages.Monitor various radio frequencies, such as those used by public works departments and civil defense, to stay apprised of developing situations.Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.Maintain access to, and security of, highly sensitive materials.Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.Learn material and pass required tests for certification.Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.Test and adjust communication and alarm systems, and report malfunctions to maintenance units.Operate and maintain mobile dispatch vehicles and equipment.Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.

Acquire, distribute and store supplies.Conduct classes to teach procedures to staff.Dispose of, or oversee the disposal of, surplus or unclaimed property.Monitor the facility to ensure that it remains safe, secure, and well-maintained.Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.Participate in architectural and engineering planning and design, including space and installation management.Plan, administer, and control budgets for equipment, and supplies.Prepare and review operational reports and schedules to ensure accuracy and efficiency.Set goals and deadlines for the department.

Rescue victims from burning buildings, accident sites, and water hazards.Assess fires and situations and report conditions to superiors to receive instructions, using two-way radios.Move toward the source of a fire, using knowledge of types of fires, construction design, building materials, and physical layout of properties.Respond to fire alarms and other calls for assistance, such as automobile, hazardous materials, aircraft, medical and industrial accidents.Drive and operate fire fighting vehicles and equipment.Inspect fire sites after flames have been extinguished to ensure that there is no further danger.Operate pumps connected to high-pressure hoses.Maintain contact with fire dispatchers at all times to notify them of the need for additional firefighters and supplies, or to detail any difficulties encountered.Collaborate with police to respond to accidents, disasters, and arson investigation calls.Prepare written reports that detail specifics of fire incidents.Maintain knowledge of current firefighting practices by participating in drills and by attending seminars, conventions, and conferences.Participate in physical training activities to maintain a high level of physical fitness.Inform and educate the public on fire prevention.Clean and maintain fire stations and fire fighting equipment and apparatus.Inspect buildings for fire hazards and compliance with fire prevention ordinances, testing and checking smokealarms and fire suppression equipment as necessary.Take action to contain any hazardous chemicals that could catch fire, leak, or spill.Extinguish flames and embers to suppress fires, using shovels or engine- or hand-driven water or chemicalpumps.Administer first aid and cardiopulmonary resuscitation to injured persons or provide emergency medical caresuch as basic or advanced life support.Search to locate fire victims.Train new employees to control and suppress fires.

Present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.Evaluate modes of training delivery, such as in-person or virtual, to optimize training effectiveness, training costs, or environmental impacts.Offer specific training programs to help workers maintain or improve job skills.Assess training needs through surveys, interviews with employees or consultation with managers, instructors, or customer representatives.Monitor, evaluate, or record training activities or program effectiveness.Design, plan, organize, or direct orientation and training programs for employees or customers.Develop alternative training methods if expected improvements are not seen.Evaluate training materials prepared by instructors, such as outlines, text, or handouts.Devise programs to develop executive potential among employees in lower-level positions.Keep up with developments in area of expertise by reading current journals, books, or magazine articles.Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.Select and assign instructors to conduct training.Supervise, evaluate, or refer instructors to skill development classes.Schedule classes based on availability of classrooms, equipment, or instructors.Develop or implement training programs related to efficiency or other issues with environmental impacts.

Recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.Order suspension of activities that pose threats to workers' health or safety.Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.Collaborate with supervisors or managers to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.Develop or maintain hygiene programs, such as noise surveys, continuous atmosphere monitoring, ventilation surveys, or asbestos management plans.Coordinate "right-to-know" programs regarding hazardous chemicals or other substances, utilizing Material Safety Data Sheets.Conduct safety training or education programs and demonstrate the use of safety equipment, including lock out tag out procedures, firefighting personal protective equipment, self contained breathing apparatus and Hazmat suits.Collect samples of dust, gases, vapors, or other potentially toxic materials for analysis.Investigate the adequacy of ventilation, exhaust equipment, lighting, or other conditions that could affect employee health, comfort, or performance.Analyze incident data to identify trends in injuries, illnesses, accidents, or other hazards.Investigate health-related complaints and inspect facilities to ensure that they comply with public health legislation and regulations.Maintain or update emergency response plans or procedures.Provide new-employee health and safety orientations and develop materials for these presentations.Inspect specified areas to ensure the presence of fire prevention equipment, safety equipment, or first-aid supplies.Conduct audits at hazardous waste sites or industrial sites or participate in hazardous waste site investigations.

Administer first aid treatment or life support care to sick or injured persons in prehospital settings.Assess nature and extent of illness or injury to establish and prioritize medical procedures.Attend training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.Comfort and reassure patients.Communicate with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims, or to receive instructions for further treatment.Coordinate work with other emergency medical team members or police or fire department personnel.Decontaminate fire truck interior following treatment of patient with infectious disease, and report case to proper authorities.Drive mobile firefighting apparatus to specified location, following instructions from emergency medical dispatcher.Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device.Maintain vehicles and medical and communication equipment, and replenish first aid equipment and supplies.Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment.Perform emergency diagnostic and treatment procedures, such as airway management, or heart monitoring, during ambulance ride.

Associate Of Arts - Aa, Business Administration And Management, General, 4.0

ENGL-101-043W: Writing and Rhetoric I ENGL-102-031W: Writing and Rhetoric II COMM-101-025W: Fundamentals of Oral Communication.

Dod Firefighter, Fire Science/Fire-Fighting

Airport Firefighter Driver/Operator ARFF Driver/Operator Mobile Water Supply Driver/Operator Pumper FireDepartment Incident Safety Officer.