It Service Desk Manager
Current
Jun 2023 - Present
AeroLeads people directory · profile
Jonathan Peña Email & Phone Number
IT Service Desk Manager at Broad Institute of MIT and Harvard
at
Broad Institute of MIT and Harvard
1 work email found
@broadinstitute.org
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Service Desk Manager at Broad Institute of MIT and Harvard
Location
United States
Who is Jonathan Peña? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jonathan Peña is listed as IT Service Desk Manager at Broad Institute of MIT and Harvard at Broad Institute of MIT and Harvard, based in United States. AeroLeads shows a work email signal at broadinstitute.org and a matched LinkedIn profile for Jonathan Peña.
Jonathan Peña previously worked as IT Service Desk Manager at Broad Institute Of Mit And Harvard and Assistant Manager, IT Service Desk at Broad Institute Of Mit And Harvard. Jonathan Peña holds Certification, Information Technology from Year Up United.
Company email context
Email format at Broad Institute of MIT and Harvard
This section adds company-level context without repeating Jonathan Peña's masked contact details.
*@broadinstitute.org
68% confidence
AeroLeads found 1 current-domain work email signal for Jonathan Peña. Compare company email patterns before reaching out.
Profile bio
About Jonathan Peña
Would like to obtain a position that will utilize his skills, enhance his knowledge, challenge him and allow for upward mobility. He is a dedicated employee, and his focus makes him an asset to any company. He has a strong passion for Computer Technology and would love to keep growing and acquiring new skills. He takes pride in his abilities and the new ones he acquires by working. Periodic recognition for his efforts will reinforce his actions and help him adjust on how to surpass different challenges.
Listed skills include Customer Service, Microsoft Word, Microsoft Office, Leadership, and 9 others.
Current workplace
Jonathan Peña's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Jonathan Peña work experience
A career timeline built from the work history available for this profile.
Assistant Manager, It Service Desk
Sep 2021 - Jun 2023
Senior Desktop Support Specialist
Jan 2021 - Sep 2021
Desktop Support Specialist
Jan 2020 - Jan 2021
Associate Desktop Support Specialist
Jul 2018 - Jan 2020
System Support Specialist (Contract)
•Provide Technical Support to MIT Sloan Faculty, Staff and Students o Diagnosis and resolution of hardware, software, and operating system problems. o Develops and maintains proficiency with call tracking system. o Prepare, image and deploy new equipment. o Maintain asset tracking database•Maintain Customer Focused Approach to solving technology problems o Present customer-centric attitude on behalf of MIT Sloan Technology Services.•Support Scheduled Distance learning activities o Assist 3rd Party AV technicians with evening support setup for scheduled distance learning activities. o Assist in some EMBA weekends doing similar work along with desktop support assistance. •Monitor Classroom Technology and Event Support Staffo Verify media recordings are running as scheduledo Assist in ad-hoc requests including event recordingo Check-in with AV staff to ensure tasks have been completed and create tickets for any issues discovered:o Perform “Room Checks” in AV spaces to confirm hardware and configuration for rooms are working as designed
Jan 2018 - Jul 2018
Help Desk Intern
•Provide front line assistance to MIT students, staff and faculty with technical requests •Image desktop and laptop computers weekly including operating systems Windows and Mac for new/existing staff and faculty machines•Diagnose and resolve incidents, coordinating as needed with vendors such as Lenovo, Dell and Apple•Asset management and accurate documentation of intakes using Service Now•Provide daily orientation for end users including validating functioning of all office systems (printers, Microsoft Office, browsers, certificates, SAP, calendaring, etc.)
Jul 2017 - Jan 2018
State Inspector
•Responsible for more than 100 vehicles for emissions testing/ vehicle safety testing daily •Contracted by law to check 100 vehicles Monthly for undercarriage/exterior damage•Handled 50 client appointments every day and educated them on their overdue services
Feb 2016 - Mar 2017
Assistant Manager
•Arranged floor plan for the store every month and achieved best store visual•Developed employee schedule, taught employees on how to request time off, and demonstrated how to use our program for scheduling•Established a set of goals every shift for our team
Jan 2015 - Feb 2016
Supervisor
• Handled updated promotions every weekend for home automation & home connections area• Improved customers turn around and resolved any new occurrences • Conducted a meeting every month to introduce new promotions to employees• Oversaw employee steps on phone activation & home connections
Feb 2014 - Jan 2015
1 education record
Jonathan Peña education
-
Year Up United
FAQ
Frequently asked questions about Jonathan Peña
Quick answers generated from the profile data available on this page.
What company does Jonathan Peña work for?
Jonathan Peña works for Broad Institute of MIT and Harvard.
What is Jonathan Peña's role at Broad Institute of MIT and Harvard?
Jonathan Peña is listed as IT Service Desk Manager at Broad Institute of MIT and Harvard at Broad Institute of MIT and Harvard.
What is Jonathan Peña's email address?
AeroLeads has found 1 work email signal at @broadinstitute.org for Jonathan Peña at Broad Institute of MIT and Harvard.
Where is Jonathan Peña based?
Jonathan Peña is based in United States while working with Broad Institute of MIT and Harvard.
What companies has Jonathan Peña worked for?
Jonathan Peña has worked for Broad Institute Of Mit And Harvard, Mit Sloan School Of Management, Bmw Of North America, Llc, Pacific Sunwear, and Best Buy.
How can I contact Jonathan Peña?
You can use AeroLeads to view verified contact signals for Jonathan Peña at Broad Institute of MIT and Harvard, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Peña attend?
Jonathan Peña holds Certification, Information Technology from Year Up United.
What skills is Jonathan Peña known for?
Jonathan Peña is listed with skills including Customer Service, Microsoft Word, Microsoft Office, Leadership, Information Technology, Microsoft Excel, Management, and Microsoft Powerpoint.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial