Jonathan Piper Email & Phone Number

• Develop custom applications illustrating content modeling best practices, governance workflows, platform capabilities, integration opportunities, and more• Work closely with customers, ranging in size from mid-market to enterprise and across various industries, to solve complex content management, delivery, and integration challenges• Engage with a variety of stakeholders, including engineers, designers, product managers, sales, and executives, with clear, audience-specific communication• Document current architectures, existing pain points, and desired future states to build detailed project plans• Provide in-depth content management solution guidance via videoconferencing, email, in-person workshops, written guides, and more

Carlsbad, California, United States

• Developed and implemented permanent and temporary exhibitions combining mission-driven stories, meaningful artifacts, rich technology, and interactive opportunities in varying gallery sizes- Analyzed exhibition design and visitor behavior to determine future improvements• Led multiple teams including staff, vendors, and subject matter experts to research, curate, design, and implement a complete renovation for a public museum serving 25,000 visitors annually• Worked closely with Executive Director and NAMM Operations staff to create exhibitions plans and budgets• Enhanced cultural sensitivity and broadened appeal through feedback from community members and stakeholders• Served as authoritative source of information on museum stories and artifacts at annual NAMM Show trade convention and in public presentations, online activities, educational curricula, and gallery tours• Developed custom software for environmental monitoring, content management, and exhibition interactivity using Python, JavaScript, HTML, CSS, Svelte, and SQL• Cultivated relationships with collectors, institutions, vendors, and other key stakeholders

Carlsbad, California

Carlsbad, California

Greater San Diego Area

• Created and led informative demonstrations of a complex software product tailored to specific audience needs• Collaborated with Head of Enterprise Accounts to develop new sales opportunities, respond to technical inquiries and RFPs, improve NPS, and strengthen existing client relationships• Managed a team of product specialists to provide global email- and phone-based support• Guided specialists’ writing and presentations with rapid and regular feedback• Trained new employees in writing mechanics, style, critical thinking, and product usage• Collaborated with heads of other teams for program development, and business strategy

Greater San Diego Area

• Developed relationships with musicians, teachers, and administrators at the K-12 and university levels, and community arts leaders• Coordinated and managed music education activities, including in-class performances at all age levels, complimentary student ticket packages, and master classes for local students• Managed operation and budget of an afterschool music education program for students in San Diego’s diverse and economically-disadvantaged Logan Heights neighborhood

San Diego, California, United States

Delivered lecture and seminar presentations to groups ranging from 15 to 220 studentsCreated curricula and syllabi for existing Western music history and new popular music coursesLed 2-4 teaching assistants in creating instructional plans, assignments, and testing strategies

Doctor Of Philosophy - Phd, Music

Bachelor Of Arts - Ba, Music