Jonathan Platt Email & Phone Number

Dodge Center, Minnesota, United States

Chanhassen, Minnesota, United States

Converted from Contractor to Direct Hire performing same duties under different title

Chanhassen, MN

• This role provides call-response and advanced technical support experience to a variety of technical situations.
• Advanced Support technicians are often involved in the design and implementation of new systems (especially concerning end-user facing technology,) provide advanced troubleshooting services, perform some system.
• Interact with the Service Desk, infrastructure, management teams, end-users, development groups, and vendors to address issues escalating beyond Level 1 Support.
• Provide support-centric subject matter expertise on desktop technologies including, end-user applications, operating systems, hardware, and peripherals.
• Complete advanced administrative tasks in support of internal request management processes (access requests, hardware and software requests.) Provide guidance and support for service-enablement systems used by Service.
• Participate in the issue escalation processes.

Owatonna, MN

1. Provide basic technical assistance to ESI Truck, Encore, and other subscription based products form Bosch Automotive Service Solutions. 2. Gathers and maintains the technical and sales knowledge necessary to provide customers with efficient/effective technical and subscription sales information.3. Ability to read and understand technical data detailed.

Greater Minneapolis-St. Paul Area

Faribault, Minnesota

Performed a mix of help-desk and project work, Assisting with other Department IT related Projects such as LOB Software Updates, Migration of Access Database to SQL Database. Supported Environment of 350+ users - Imaging Workstations- Used Symantec Ghost and MDT for Imaging PC’s- Resolving Help-desk Tickets- Used Track It for Ticketing System- Used.

Edina, Minnesota

I serve as a Field Services Technician for multiple customers performing workstation hardware and software support. As well as imaging workstations. Traveling to customer sites

Mendota Heights, Minnesota

I serve as a Field Technician for multiple customers performing workstation hardware and software support. As well as imaging workstations. Traveling to customer sites

Faribault, MN

Workstation hardware/software support, Workstation imaging, and deployment. Help Desk, and rotational after hours on-call