Jonathan Pothier Email & Phone Number

• Traveled to customers’ site; performed diagnostics, testing, inspection, troubleshooting, repair and preventive maintenance of laser systems • Inspected, tested, repaired, rebuilt and replaced major and minor operating components while providing modifications and retrofits • Decreased operational downtime with successful preventive maintenance procedures, servicing back to optimal running condition • Utilized hands-on experience of pneumatics, schematics, electronics and mechanics as well as knowledge of complex relay, process and digital logic control systems, temperature controls, system sub-assemblies, sub-lasers, control modules and robotics • Aligned and adjusted equipment ensuring proper operating efficiency; used common and specialized tools, oscilloscopes, multi-meters and test equipment; disassembled components and repaired circuit wiring • Maintained detailed records on laser failure; understood and applied quality improvement • Corrected discrepancies, increased quality control and maximized output; developed and facilitated processes • Conducted quality verification tests; ensured specification conformance • Performed data mining and analysis on collected client data; communicated with client to set-up service and repair • Researched and purchased OEM parts to complete repair maintenance using 2nd source vendors whenever possible • Trained newly hired technicians, lower-level engineers and operators on how to properly operate and maintain lasers efficiently

• Demonstrated exemplary leadership attributes in overseeing installation of car audio, alarm and video • Interpreted wiring diagrams and performed electrical troubleshooting; utilized multi-meter, electronic schematics and pneumatics • Interviewed, hired, managed and trained 3-4 Technicians; delegated responsibilities, evaluated performance and mediated conflicts • Set focus, goals and strategic vision for the value stream and utilized resources (people and material) to their maximum potential • Created training programs and procedures for newly hired techs, which improved efficiency, performance and team morale • Cut costs, and increased installation and repair while maintaining safety fundamentals and quality control • Recognized issues; clarified understanding and corrected behavior inconsistent with procedures; demonstrated a zero tolerance to those behaviors; ensured issues were resolved using appropriate progressive corrective action