Jonathan Powell Email & Phone Number

Manchester, England, United Kingdom

• In this role, I support the delivery and growth of British Cycling’s Community Programmes, contributing to decision-making processes around programme development, business efficiency, and team growth. My key.
• Customer Support & Stakeholder Engagement: Provided exceptional support to volunteers, customers, casual employees, and stakeholders across multiple communication channels, addressing inquiries in a timely and.
• Program Delivery Growth: Drive the expansion of key established Community Programmes such as Breeze and Guided Rides, aligning with the Children & Young People pathway to engage wider communities.
• Regional Collaboration: Serve as the primary point of contact between the Community Programmes Team and regional Community Developers, leading monthly updates ensuring seamless alignment of operational activities.
• Project Management: Manage specific national tasks and projects, ensuring timely execution aligned with business priorities.
• National Promotion: Market and promote community programme opportunities at the national level, raising awareness and increasing participation.

Sheffield, England, United Kingdom

• As a Community Developer, I led the design and delivery of cycling programs to increase participation and build lasting community engagement. Key responsibilities and achievements included:
• Community Engagement: Built strong relationships with local stakeholders, including the reestablishment of the Sheffield Cycling Operations Group, driving local cycling activities and community engagement.
• Strategic Planning & Delivery: Developed and Co-delivered place-based cycling programs across five key Sheffield sites, focusing on underserved groups. Collaborated with partners to align local and national objectives.
• Tackling Inequalities: Partnered with Sheffield’s People Keeping Well network to deliver needs-led cycling programs. Supported Parkwood Springs development, ensuring accessibility for all through partnerships with.
• Collaboration & Partnership Development: Led key collaborations, including with Yorkshire Sport to support the Olympic Legacy Park celebration event, increasing participation across diverse communities.
• Leadership & Line Management: Managed a team of full-time coaches, casual staff, and volunteers, ensuring high-quality delivery, including the successful Trek Schools project that developed after-school cycling clubs.

Sheffield, United Kingdom

• As a Recreation Officer, I managed the local delivery of British Cycling's recreational programs, helping increase participation across diverse communities and fostering key partnerships. Key responsibilities and.
• Program Delivery & Coordination: Delivered local recreation programs aligned with regional and national objectives, contributing to program evaluation and continuous improvement.
• Partnership Development: Built strong relationships with local stakeholders, cycling clubs, and community groups, ensuring effective delivery of recreation programs in Sheffield.
• Mass Participation Events: Contributed to the success of the 2019 Sheffield Let’s Ride event, achieving record attendance by engaging local clubs and community groups.
• Sheffield City Council Bid: Played a key role in the ‘Places to Ride’ bid, which secured £500K in funding for Sheffield. I helped conceive and write the integrated development plan to improve cycling infrastructure and.
• Collaboration & Pathway Development: Led key initiatives to develop and expand the cycling pathway for children and families. This included the creation of the ‘A Child’s Journey to Cycling in Sheffield’ resource, to.

Manchester, United Kingdom

• I was responsible for delivering British Cycling’s Recreational Cycling Programmes across the North of England and Scotland, managing volunteers, developing cycling routes, and enhancing operational efficiencies. Key.
• Program Development: Designed and developed recreational cycling schedules, routes, and products to engage diverse communities. Which also included leading on the development of the new Breeze MTB and Recreational MTB.
• Volunteer Management: Managing a remote team of volunteers and casual workforce across multiple regions, ensuring successful program delivery. I developed a series of Ride Leader/Breeze Champion Appreciation Days.
• Incentives and Campaigns: Led the Breeze Through Winter Volunteer Incentive (2017/18), surpassing previous engagement and throughput figures.
• Process Improvement: Streamlined administrative and operational processes through the development of a ‘Route Evaluation Report’ which increased efficiency in the yearly evaluation.
• Route Design & Compliance: Working with Route Planners to design and validate cycling routes to meet British Cycling’s safety and accessibility standards.

Manchester, United Kingdom

• Additional duties to the Route and Ride Officer role.
• Support the team of Route and Ride Officers with the recruitment and co-ordination of British Cycling Route Mappers in their Sky Ride Local Authority partner areas.
• Manage the monthly payment system for all Ride Leaders and Assistant Ride Leaders, dealing with all queries from Ride Leaders and the Finance Department as appropriate.
• Manage and support the Route and Ride Officers with their day to day work including setting effective objectives for direct reports, reviewing performance and support their development and improvement.
• Coordinate the teams views on future web developments and feed this information into the design process.

Manchester, United Kingdom

• In this role, I was responsible for overseeing the administration and delivery of the Sky Ride Local programme, ensuring the efficient allocation of Ride Leaders, route mapping, and participant engagement. My key.
• Ride Leader Documentation & Database Management: Facilitated and maintained accurate Ride Leader documentation, including contracts and associated materials, ensuring the Ride Leader database was up to date and.
• Ride Leader Allocation & Administration: Managed the online administration tool to allocate Ride Leaders to rides, ensuring correct leader availability, role qualifications, and ride preferences were met. Oversaw Ride.
• Kit & Equipment Coordination: Organized the distribution of Ride Leader kits and equipment for safe, successful rides. While additionally sourcing new Ride Leader clothing, forecasted sizes, and managing the budget to.
• Customer Service Excellence: Delivered high-quality customer service by responding to daily inquiries from Ride Leaders and participants, continually updating FAQs to address common questions and issues.
• Route Mapping, Planning & Validation: Coordinated the Sky Ride Local Route Mapping Team, ensuring routes met safety and quality standards through risk assessments and collaboration with Route and Ride Managers.

Manchester, United Kingdom

• As a key member of the customer facing Membership and Administration team, I provided comprehensive support to ensure seamless operations across membership services, event registrations, and competitive cycling.
• Responding to membership inquiries, delivering accurate information and redirecting inquiries as necessary.
• Managing membership data for individuals, clubs, and while adhering to data protection standards for both electronic and hard copy records.
• Handling financial transactions, verified payments, and liaising with the Finance department to ensure smooth financial operations.
• Conducted outgoing calls to members, effectively communicating membership benefits and ensuring high levels of member satisfaction.
• Provided administrative support to the Cycle Sport and Membership department, contributing to the smooth functioning of daily operations.

Alfreton, United Kingdom

• Equip Outdoor Technologies is a leading UK-based company that specialises in the design and manufacture of high-performance outdoor apparel and equipment, with a portfolio of well-known brands including Rab and Lowe.
• Forecasting material requirements for clothing and sleeping bag production to meet seasonal demands.
• Raising purchase orders for raw materials (fabrics) and managing supplier relationships.
• Coordinating the import and export of raw materials and finished goods, working with logistics providers and HMRC to ensure compliance.
• Managing manufacturing schedules and resolving any production issues to ensure timely delivery of products, while maintaining up-to-date shipping information for the internal sales team, enabling accurate customer.
• Collaborating with designers, international factories, and merchandisers to maintain production timelines and prevent delays, through the monitoring of fabric order delivery times to ensure alignment with garment.

Edinburgh, United Kingdom

• The Tiso Group is a leading outdoor retailer with stores across the UK, backed by 40 years of experience. They are known for providing a wide range of leading outdoor apparel, equipment, and accessories for activities.
• Product Expertise & Customer Support: Provided expert advice on outdoor products and assisted customers with special orders, ensuring they received the right gear for their needs and budget.
• Issue Resolution & Customer Complaints: Managed customer inquiries and complaints, ensuring issues were resolved promptly and issuing refunds or compensation when necessary to maintain customer satisfaction.
• Operational Support & Policy Development: Developed and updated customer service policies regularly, and provided staff with training and support to maintain a high standard of service in the store.
• Event Coordination: Managed bookings for guest speaker evenings and educational mountaineering courses, ensuring candidates had all the equipment they required to enhance their experience.
• Stock & Special Orders Management: Monitored special order trends, ensuring stock availability and managing hire equipment for customers.