Helping new start-ups and small/medium businesses define and create their digital toolbox. Specializing in (but not limited to) eCommerce, Amazon Marketplace, Google Workspace, events, product and service development, shipping and distribution structure, B2B, and B2C.

Provide customer service in the retention department to maintain insurance contracts with clients reaching the end of term.Handed a high volume of inbound calls related to car insurance inquiries, policy renewals, and new contracts.Provide personalized and accurate guidance on insurance coverage, policy terms, pricing, and claim procedures to empower customers in making informed decisions.Assess customer needs and preferences to recommend suitable insurance plans that align with their specific requirements and budget.Demonstrate strong interpersonal skills by promptly and professionally addressing customer inquiries, complaints, and requests, ensuring an exceptional customer experience.

Multi-disciplined role included seizing all opportunities to create new revenue streams, lower cost, generate leads, research & develop new products and services.Tasks Included:Develop and maintain manufacture and supplier relationshipsNegotiate purchase contractsNegotiate shipping contractsMaintain relationships with producers, suppliers and manufacturers Oversee Importing and exporting of goodsBuild and maintain multiple ecommerce websites with over 1000 productsPlan and execute events & trade showsTrain and educate staffCreate and maintain digital infrastructure General IT admin tasks & maintaining G Suite / Google Workspace for 50+ usersAll other tasks either determined necessary or requested by ownershipPacking of good (food, chemicals, etc.)Preparation of shipments including documents and required paperworkOverseeing team of packagers

Design and implement Amazon strategy for Canadian and American marketplace. Growth to over 1 million in revenue by third year with only 30 products.Duties Include: Project inventory requirements, manage and oversee packaging and shipping operations, schedule shipping, filing customs paperwork, advertising, customer service, analyze data to optimize pricing structures.

Entertain GuestsMaintain safe environment for all patrons Responsible for cash handling exceeding $50,000

Handle inbound calls for customers requesting new services and features on cell phone plans.

Private security for people, property, events.