⬧ Compose and produce tracks, enhancing sound quality and meeting current music trends. ⬧ Engineer sound for diverse projects, achieving high-quality audio output. ⬧ Research and apply industry trends to create relevant and engaging music. ⬧ Collaborate with artists to compose songs that resonate with audiences. ⬧ Deliver innovative music solutions, resulting in increased audience engagement.

⬧ Led call center hiring and training, reducing turnover by 30% and boosting team rank to top 5% ⬧ Enhanced agent performance through coaching, cutting call escalations by half ⬧ Streamlined claims filing for benefits, improving customer satisfaction ⬧ Collaborated across departments to optimize customer experience and increase meeting participation ⬧ Provided tech support, ensuring schedule adherence and efficient daily operations

⬧ Handled customer shipment inquiries, ensuring timely and accurate responses. ⬧ Reviewed and collected shipment documents, enhancing documentation accuracy. ⬧ Audited customs documents against SAP/Navisphere, identifying discrepancies. ⬧ Coordinated with brokers and steamship lines to resolve shipment document issues. ⬧ Provided detailed shipping information to clients, improving customer satisfaction

⬧ Oversaw print and mail operations, ensuring efficient workflow and minimal downtime. ⬧ Implemented maintenance protocols, enhancing equipment reliability and service continuity. ⬧ Streamlined processes, achieving measurable improvements in operational efficiency. ⬧ Collaborated with team to resolve issues promptly, reducing service disruptions. ⬧ Applied technical skills to maintain high standards of print and mail service delivery