Jonathan Pullen Email & Phone Number

Savannah, TN, US

Greater Memphis Area

Acts as a support for 800 users, correcting issues on multiple programs to include Microsoft Office suite, Common Web browsers, and in-house created software. Supports multiple Windows OS versions. Manages a ticketing system to assign out tickets to their appropriate groups. Utilizes Dameware to connect and help user with any issues they may be.

Memphis, TN

Acts as a second level support desk, aiding users in fixing software and hardware issues. Works with VPN software including CA Remote Viewer, Microsoft Remote Desktop, and Cisco AnyConnect. Supports multiple user software such as Verint andCitrix Receiver. Images new and used computers with the current company image. Maintains Desktop, Laptop, Surface.

Memphis, TN

Acts as a second level support desk, aiding users in fixing software and hardware issues. Works with VPN software including CA Remote Viewer, Microsoft Remote Desktop, and Cisco AnyConnect. Supports multiple user software such as Verint andCitrix Receiver. Images new and used computers with the current company image.

Bartlett, TN

Acts as the first responder for all IT technical issues for the Memphis branch. Setups and maintains computer keeping them up to date and running properly. Assists in the maintenance of the local area network to minimize network downtime.

Memphis, TN

Assisted Customers in the locating and purchasing of office equipment and furniture. Aided customers in the removal of malicious software on their computers and helped them increase the productivity of their computers by removing excess programs and running updates on their computers.

Langley Air Force Base, Virginia

Corrects issues with and maintain broadcast equipment, to include broadcast cameras, audio/video mixer boards, and audio/video recording decks. Acquired experience with work with the Avid ISIS system that runs Microsoft Server 2008 R2, acts as a local network administrator, provides help desk services to 30+ users, and directed training for users covering.

Langley Air Force Base, Virginia

Charged with reviewing and tracking computer trouble ticket through Remedy. Evaluated the status of overdue trouble tickets by contacting administrators across the United States and investigating the progress of the ticket. Developed and managed spreadsheets and matrices to convey this information to senior leadership.

Aviano Air Base, Italy

Setup and maintained a multi-million dollar mobile local area network and aided in the up keep of a long range VPN connection. Acquired experience in working with Linux Red Hat, Cisco switches and routers, multiple encryption devices, and the setup of telephone systems. Provided maintenance for Uninterruptable Power Supplies, physical computer and server.

Electronic Systems Technology, Computer Science

Technical Military Training that included computer basics, cyber security, encryption devices, and the setup of networks to include.

High School Diploma

General Education with a focus on Math and Science.