Jonathan Quehl Email & Phone Number

Fargo, North Dakota, United States

Fargo, North Dakota, United States

Responsible for new business acquisition supporting Microsoft dark and underpenetrated accounts. Responsible to serve as a Microsoft 365 Solution Specialist for Security, Compliance, Collaboration, and Copilot.

Fargo, North Dakota Area

Role responsibilities: Helping customer realize and plan digital transformations meeting where they are today, aligned as an agnostic advisor for Microsoft partner/unmanaged customer base. Expert on Microsoft licensing, user adoption/change management, and user license profiles. Supported by a small nimble team to drive and support technical Q&A, demos.

Fargo, North Dakota, United States

Role responsibilities: Helping customer realize and plan digital transformations across Microsoft solution areas.

Fargo, North Dakota

Driving customer adoption and licensing expertise, to help customers evaluate Microsoft through collaboration, security while aiming for Customer obsession. The Microsoft ecosystem is transforming the way we do business, excited to be in the front line! Expertise in Microsoft 365; Azure; Dynamics 365(CRM); Windows and SQL, MPSA

Fargo, North Dakota Area

• The focus in this space is managing operational processes and procedures for customers in the United States who are transacting Direct through a Microsoft Product and Services Agreement (MPSA). The operations team.
• Accountable for daily operational activities through MPSA Service Desk, including scope, reporting, stakeholder engagement, training, escalation management
• Processed and approved over 20 Million USD, in revenue from Launch of Service Desk, August 2016-November 2018

Fargo, North Dakota Area

• The Microsoft Dynamics Operations team is responsible for supporting Microsoft stakeholders, while supporting and managing complex licensing and billing escalations for Microsoft. Products supported: Dyn 365, CRMOL.
• Supported Complex Licensing and Billing for Microsoft Internal/External Stakeholders
• Performed monthly/quarterly trend analysis to drive positive CPE
• Provided Operations support with Microsoft Partner Recruitment to onboard new Partners

Fargo, North Dakota Area

• The Microsoft Dynamics Transition team was responsible for managing Microsoft stakeholders, and facilitating a transition from an outdated version of CRM to allow integration with Office 365 platform for CRM. Customers.
• Managed a complex dynamic project ensuring coverage for support and throughput.
• Coached and mentored team in areas of improvement and accuracy
• Implemented process change to increase team success and productivity
• Analyzed trends to improve customer experience while reducing escalations

Fargo, North Dakota

• The Microsoft Service Provider License Agreement (SPLA), was developed to provide partners reselling Microsoft CRM and ERP products an opportunity, to receive recognition for sales and revenue. This revenue could be.
• Evaluated monthly revenue for Microsoft Partners, allocating revenue recognition for sales
• Performed cross-training to provide assistance in downtime
• Consistently closed higher than average case requirements

Fargo, North Dakota

• The Microsoft Dynamics CRM Online billing team, was responsible for providing billing assistance for various Microsoft stakeholders. Agent responsibilities included researching and providing guidance through case.
• Assisted Microsoft Customers with billing and subscription management inquiries
• Developed ongoing relationship with Microsoft clients for continued cooperation

Richfield MN

• Best Buy for Business manages business related accounts, to promote growth. The team assisted in managing accounts with furniture stores, providing incentives (Televisions) for purchasing furniture sets. Agent.
• Quickly mastered multiple databases, through continued education
• Successfully resolved customer issues with high call volume