Jonathan Quesada Email & Phone Number

Melbourne, Florida Area

• Secure premise and personnel by patrolling property.• Able to memorize skill to respond quickly when needed• Identified Visitors and ask for appropriate documentation.• Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.• Undertaking regular internal and external foot patrols of a site. • Protecting a property against loss, theft, damage and waste. • Conducting regular floor walks throughout a shift to ensure the smooth running of security operations. • Ensuring a site is a safe and pleasant environment for our customers at all times. • Detecting, resolving and reporting any security breaches. • Investigating security breaches and incidents. • Transporting security staff to and from sites. • Responding to emergency situations as they happen.• Able to deal with any incidents of verbal abusive & threatening behavior. • thorough and accurate in all record keeping and documentation.

Rockledge, Florida

• Answer phones and directed calls as needed or took detailed messages.• Placed orders for customers and scheduled them for delivery to meet their needs.• Completed daily paperwork for Branch to run smoothly.• Certified to use a forklift for orders that customer would pick up from the branch.• Insured that the office was well stocked with supplies and product samples.• Handled customer complaints and concerns to alleviate work from the Branch Manager.• Worked with the warehouse to insure that product was organized and easy to obtain

Melbourne, Florida

• Exceptional customer service skills• Handled customer complaints and concerns. • Troubleshooting for customers having issues with the sites.• Ability to operate a multi-line phone system or switchboard• Multi-tasking skills needed to stay focused and complete jobs in a timely manner• Organized and thorough in all paperwork and data entry• Excellent sales abilities and marketing tactics• Capable of working independently or with a group of coworkers• Explain services offered by the company that could be beneficial to the customer• Take notes of all customer calls for future reference• Accept and process account payments and contracts• Return phone calls to inquiring customers regarding company services and policies• Answer phone calls from corporate customers regarding sales needs and requirements• Met with potential companies in need of sales representatives to recommend services and plans• Drafted customer contracts including number of representatives time frame products and price• Researched all inquiring companies to determine the type of sales they needed

Melbourne, Florida

• Assisted in overseeing all office work that needed to be completed on a daily basis and kept in contact with customer during the entire process of getting their projects completed. • Assisted with setup of PCs and servers in the office.• Maintained, repaired, and upgraded all hardware and equipment on a regular basis.• Answered phone, took messages, and scheduled appointments.

Germany

• Identified operational issues and devised goals and plans to address them.• Assigned tasks to individuals and departments.• Divided tasks appropriately according to departments.• Monitored progress within each department toward goal attainment utilizing measurable data • spreadsheet applications.• Reduced defective part manufacturing by 15 percent in one year through implementation of plans.• Conducted analysis of progress and held monthly meetings regarding goals and tasks.• Reviewed business plans and set goals for future.• Implemented goals that resulted in reducing waste by 8 percent over two years.• Devised measurable and observable steps to achieving operational outcomes.• Assigned plan tasks to different departments and individuals.• Coordinated departments to focus on goal plans.• Drafted and submitted written memorandums and reports regarding progress.• Held monthly task completion contests to encourage staff.