Jonathan Quesada Email & Phone Number

Melbourne, Florida Area

• Secure premise and personnel by patrolling property.
• Able to memorize skill to respond quickly when needed
• Identified Visitors and ask for appropriate documentation.
• Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
• Undertaking regular internal and external foot patrols of a site.
• Protecting a property against loss, theft, damage and waste.

Rockledge, Florida

• Answer phones and directed calls as needed or took detailed messages.
• Placed orders for customers and scheduled them for delivery to meet their needs.
• Completed daily paperwork for Branch to run smoothly.
• Certified to use a forklift for orders that customer would pick up from the branch.
• Insured that the office was well stocked with supplies and product samples.
• Handled customer complaints and concerns to alleviate work from the Branch Manager.

Melbourne, Florida

• Exceptional customer service skills
• Handled customer complaints and concerns.
• Troubleshooting for customers having issues with the sites.
• Ability to operate a multi-line phone system or switchboard
• Multi-tasking skills needed to stay focused and complete jobs in a timely manner
• Organized and thorough in all paperwork and data entry

Melbourne, Florida

• Assisted in overseeing all office work that needed to be completed on a daily basis and kept in contact with customer during the entire process of getting their projects completed.
• Assisted with setup of PCs and servers in the office.
• Maintained, repaired, and upgraded all hardware and equipment on a regular basis.
• Answered phone, took messages, and scheduled appointments.

Germany

• Identified operational issues and devised goals and plans to address them.
• Assigned tasks to individuals and departments.
• Divided tasks appropriately according to departments.
• Monitored progress within each department toward goal attainment utilizing measurable data
• spreadsheet applications.
• Reduced defective part manufacturing by 15 percent in one year through implementation of plans.