-Manages and supervises the IT Servicedesk team and L1 Engineers for Hamad Port where the team uses IT Service Management tools such as ManageEngine to issue tickets to Engineers and Technicians for IT support requests from Hamad Port and its stakeholders.-Provide quality control and assurance for Servicedesk. Maintains relationships with internal and external stakeholders and ensure that SLA conditions are fulfilled-Handling day-to-day Servicedesk and Data Center activities to maintain overall efficiency and productivity. Prepares monthly rosters for the team.-Producing management reports from ManageEngine and Data Center Information Management tools.-Giving input to SLA negotiations and reviews-Representing customer issues within support organization-Planning for capacity changes using Data Center Infrastructure Management software (DCIM)-Ensuring compliance with customer regulations and policies-Implements company ISMS and IT policies to adhere to IT security and quality standards.-Package Lead – Operations Control Rooms. Responsible for the deployment and commissioning of Operations Control Rooms for Hamad Port serving as the operations hub of the terminal operator, hosting multiple systems such as integrated communication systems and terminal operating systems.-Package Lead – Integrated Communications System. Responsible for the successful integration, deployment, and commissioning of ICS that interfaces Hamad Ports PBX and TETRA systems through LAN infrastructure. -Package Lead – Vehicle Monitoring System. Responsible for the successful integration, deployment, and commissioning of VMS systems that track and monitors vehicles inside Hamad Port.-Manages the Internal IT systems, IT security, and IT projects for PMO site offices.-Providing consultancy in all IT related purchases. Reviews and approves departmental budgets and expenses, staff hiring, and conduct interviews for prospective technical staff.

-Implementing the Network Security plan for all departments and sections.-Local Area Network design, implement and maintenance. -Define minimum network security of the organization. -Coordinates, prepares, and submit required information, logs and reports of UDC's network and systems with Internal Audit Department for yearly internal audit exercises.-Preparing monthly team reports including status of projects and activities and listing ongoing and completed projects.-Reviews ICT project plans and proposals, then works with management to develop project objectives and prepares request for quotation (RFQ).-Reviews technical bids; oversees and coordinates the technical aspects of UDC projects and assigns personnel to specific phases and elements of the project. -Liaises and coordinates with local ISP’s and PABX vendors to maintain UDC’s internet and telephony-Provide support in network security management and security architect standards and documentations. -Responsible for system security planning, development and security policies across multiple platforms. -Managed all aspects of web presence and internet access (DNS, Web Servers, Proxy Servers, Send mail , Routers and Firewalls)-Manage and support networking and security services in LAN, WAN and internet network infrastructure. -Provide technical support and consultant for enhancement of and change to network and security configuration. -Ensure successful implementation and maintenance of defined standards of network and security.-Installing, configuring and administering the Active Directory (Win 2012 server). -Installing, configuring and administering Microsoft Exchange Server 2013. -Installing and updating antivirus software for office workstations. -Configuration of firewalls such as setting up of DMZ interface using NAT & setting up of protection profile like Anti-Virus, Web Filtering, Spam Filtering, Intrusion Prevention, Content Archive, etc.

• Maintained and monitored KEO’s server room, the wireless network and other server infrastructure.• Installs and configures Layer 2 to Layer 3 Cisco networking equipment.• Setup, installation, and maintenance of Microsoft Server 2003, Exchange Server 2003, and ISA Server 2004.• Design, implementation, installation, and troubleshooting of LAN Networks using Cisco Systems (Catalyst 3550-2950 Workgroup Switches) and configuring multiple VLANS.• Setup, installation, and troubleshooting of wireless networks (Linksys/Cisco Systems).• Built server systems and installed into racks.• Administration & installation of Windows 2003 Domain Controllers, File/Print/Database Servers, Active Directory.• Implementation and troubleshooting of network printers and plotters • Management, deployment, configuration, and updating of Trend Micro Office Scan Antivirus Server for network user protection and security.• Management and storage of company files through server backup and tape backup using Sony StorStation backup drives and tapes (AIT).• Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.• Providing IT coordination and support for KEO site offices in Qatar Foundation.• Monthly equipment inventories and reports.• Company file backup and backup tape management.• Remote sites support.

• Design and Implementation of LAN and WAN networks with series switches like Cisco Systems, Foundry Networks, and 3Com.• Design, implementation, installation and troubleshooting of Gigabit Ethernet, Fast Ethernet based networks.• Preparing tenders, sales quotations, and request for quotations.• Develop and acquire new clients.• Maintain and develop business and sales with existing client base.• Preparing sales budget forms and costing sheets.• Preparing network documentation and drawings • Product presentations (Foundry Networks, 3Com, Cisco, Network Associates)• Product marketing.• Client site support and visits.Projects have included:• Qatar Petrochemical Co. Foundry Networks ATM to Gigabit Upgrade Project 2002-2003.• Al-Jazeera Satellite Channel Foundry Networks Upgrade Project 2003.