Jonathan Busch Email & Phone Number

Lone Tree, Co, Us

Irvine, California, Us

Los Gatos, California, Us

Develop and manage mutually beneficial relationships by building customer loyalty, proactively identifying new opportunities to increase ARR spend with Xactly, and collaborated with multi-faceted teams to deliver a polished and positive customer experience. Cultivate relationships with key influencers and decision makers within accounts to ensure best positioning to maximize strategic and tactical growth. Create and lead efforts for best practice adoption. Monitor key usage indicators and foster user adoption and best practices to ensure client satisfaction.Key Accomplishments: ► Led Customer Success Team in total positive site reviews left for Xactly by clients.► Successfully obtained quotas and goals by 150% + quarter over quarter (183% to plan all time high).► Established relationships with C-Level executives in key accounts, growing client revenue by 11% quarter-over-quarter.► Collaborated with business owners across 30 accounts, managing 2% of total company revenue.► Served as internal customer advocate, effectively interfacing with internal C-Level leadership and Product Management and Support teams to resolve critical issues and achieve higher levels of customer satisfaction.

Denver, Co, Us

In this role I develop and manage mutually beneficial relationships by building customer loyalty, proactively identifying new opportunities, increasing profitability, and delivering innovative SaaS business models and payment solutions to add value and expand PaySimple’s presence amongst industry-based verticals. Cultivate relationships with key influencers and decision makers within accounts to ensure best positioning to maximize strategic and tactical growth. Create, lead, and support effective distribution models to support delivery of account objectives and business plans. Monitor key financial patterns and advise on best business practices within set industry to facilitate growth.Key Accomplishments: ► Monitored financial health of clients, correctly identifying trends in declining health of businesses, and saving two largest revenue clients within first quarter in the position.► Achieved less than 1% attrition for both number of accounts and revenue quarter-over-quarter.► Established relationship with C-Level executives in key accounts, growing client revenue by 12% quarter-over-quarter.► Collaborated with business owners across 240+ accounts, managing 10% of total company revenue.► Served as internal customer advocate, effectively interfacing with internal C-Level leadership and Product Management team to resolve critical issues and achieve higher levels of customer satisfaction.

Highlands Ranch, Co, Us

In this position, I develop and manage mutually beneficial relationships by building customer loyalty, proactively identifying new opportunities, increasing profitability, and delivering innovative SaaS business models and solutions to add value and expand Zen’s web of influence. I cultivate relationships with key influencers and decision makers within accounts to ensure best positioning to maximize strategic and tactical growth. I also create, lead, and support effective distribution models to support delivery of account objectives and business plans.Key Accomplishments: ► Promoted to management role within eight months of hire based on ability to interpret large quantities of data, resolve software issues, effectively communicate with clients and provide critical feedback on individual business needs. ► Lost zero clients due to dissatisfaction with software, growing client revenue by 15% quarter-over-quarter.► Collaborated with business owners to provide education on best practices and changes within software functionality, establishing key relationships with top 3% of clients.► Monitored financial health of clients, correctly identifying trends in declining health of businesses and saving largest revenue client within two months in the position.► Served as internal customer advocate, effectively interfacing with Product Management team to resolve critical issues and achieve higher levels of customer satisfaction.

Highlands Ranch, Co, Us

For this role, I applied thought leadership to real world client experiences to execute initiatives, deliver support, and effectively communicate software instructions to clients by troubleshooting issues verbally and in writing. I responded to a high volume of incoming help requests in a timely manner, and researched the proper channels established by Team Leads for solutions to resolve issues outside scope of knowledge.Key Accomplishments: ► Promoted to Tier II Customer Advocate within five months of hire for ability to handle complex issues at a high volume. ► Led customer support for newly acquired company, delivering key client insights into software function.► Managed customer experience by setting expectations and providing timely updates, personally solving over 4K cases for clients.► Consistently received 98% or greater customer satisfaction rating during tenure in position.

Englewood, Colorado, Us

Here, I analyzed customer financials and provided appropriate lending solutions by advising on available loan products. I built rapport and leveraged customer relationships with existing and potential borrowers to meet customer needs and exceed company sales and revenue goals. Additionally, I assisted Loan Officers with origination functions, including pre-qualification of borrowers, loan applications, and collecting necessary credit documentation and disclosures.Key Accomplishments: ► Achieved highest single loan sale for entire sales floor and highest sales for all new employees in 2018.► Collaborated with Loan Processors on follow-up of conditions and loan status communication to customer, ensuring optimum customer service and loan quality.► Hit sales targets 10 out of 12 months, a 50% increase over sales colleagues.

Denver, Co, Us

At GlassTek, I oversaw the development of strategic sales plans to advance market share and penetration, and achieve profitable growth for a glass company specializing in custom, high-dollar products for office, healthcare, residential, hospitality, and restaurants. I planned, budgeted, and executed multi-level projects and managed sites to verify compliance with installation process, quality control, and customer satisfaction. Also, I supervised Project Management teams to ensure policies and deadlines were met.Key Accomplishments: ► Posted largest sale by 1K%, and second largest sale by 500%, both in 2017.► Implemented best practice scripts for salespersons, updating cold call process and increasing sales by over 15%.► Achieved highest sales to close rate with 30%.

Chicago, Illinois, Us

For this position, I choreographed, setup, and executed Grand Opening events based on client specifications for one of the fastest growing sales and marketing agencies in North America. I built business relationships and presented professional sales presentations using sales histories and pitch-books. I researched products and trained teams of 3-8 people per event to communicate product information to consumers. I also created and filed reports per event, including relevant consumer interaction, cost analysis, overall satisfaction of clients, employee reviews and timesheets, and equipment conditions.