Handling inbound and outbound sales calls.Explaining how Verizon products and services will benefit customers on a daily basis. Selling the Verizon experience.Provide exceptional customer service to drive sales. Working with other departments to improve customer experience and retainment.

Book rentals and confirm room reservations.Handle nightly closing and balancing of all shift reports, and daily posting transactions for my district. Verify daily arrivals, vouchers, rates, and dates. Prepare next-day arrivals. Communicating with in-house staff and management regarding guest issues and complaints.

Respond to client queries via phone, chat, and email. Log incidents and service requests into the ticket tracking system. Collecting information regarding the incident or service request and documenting details of the issue and the troubleshooting steps performed into the ticket system. Provide troubleshooting by chat, phone, email, and remote. Tracking incidents to maximize timely completion. Referencing all knowledgebase resources to troubleshoot incidents. Meet and maintain performance targets. Train new Help Desk Coordinators when needed.

Handling inbound client interactions over the phone, email, live chats, and tickets.Create detailed case logs by recording information for the ticketing system.Meeting goals for resolution time, by following up on issues, and escalating complex issues to Tier 2 agents.Troubleshoot software issues and physical hardware within the DMS.Direct and help customers through resolutions of technical issues.

Answering inbound calls and addressing any inquiries as well as booking reservations.Inputting data and reservations into multiple reservation systems with in-house software as well as third-party software. Being knowledgeable of property locations around the world, services, amenities, pricing, and unit layout.