Jon Owen Email & Phone Number

Seattle, Washington

Greater Seattle Area

Operating in 28 countries with 5,000 employees, McGraw-Hill Education (MHE) is an American learning science company and one of the "big three" educational publishers that provides customized educational content, software, and services for pre-Kindergarten through postgraduate education.- Accountable for leading a DevOps transformation at McGraw Hill Education (MHE) to accelerate development velocity across 50+ Agile/Scrum teams and increase cloud security and stability.- Driving effort to implement Continuous Integration and Continuous Deployment automation for MHE applications. Reduced time and effort to deploy code by 80%.- Successfully increased team throughput by 50% and reduced operating expenses by instituting KPI management to focus continuous improvement efforts in the largest areas of opportunity.- Successfully led an effort to reduce overall cloud expense by $1.5M annually. Renegotiated key contracts and implemented cloud best practices for efficient use of AWS resources.- Improved availability of MHE cloud platforms through 2018 Back to School season through capacity planning and reduction of critical production impacting incidents.

Bellevue, Washington

Expedia is one of the most heavily trafficked eCommerce companies in the world specializing in providing travel related products through its online presence. - Reduced YoY revenue loss by over 40% while facilitating a 57% increase in change volume through maturing operational discipline and visibility by establishing Operational KPI baselines and addressing areas of opportunity.- Built an effective onboarding function and transitioned support for the Expedia Business travel division to our shared services model eliminating the need to further extend ineffective contracted support services.- Managed the transformation of the Engineering & Development teams from waterfall development to Agile/Scrum and created a DevOps function supporting the 24/7 Service Management Office.- Delivered on a major expansion of IT Operations globally, expanding NOC and Incident Management functions to India in support of corporate goals for growth of international travel.- Transitioned critical 24/7 operations from legacy service management platform to new ServiceNow platform enabling process maturity and integration between Problem, Change and Incident management processes.- Matured and consolidated event alerting within our centralized event repository increasing first touch resolution by Level 1 support staff and reducing mean time to detect revenue impacting incidents by over 75%.

Bellevue, Washington

Expedia is one of the most heavily trafficked eCommerce companies in the world specializing in providing travel related products through its online presence. As Director of IT Global Operations, I was successful in expanding operations into a 24x7x365 follow-the-sun support model, creating core IT processes and transitioning operations to the Service Now ITIL platform resulting in the improvement of support levels during periods of accelerated business growth.

DaVita is a Fortune 500 market and outcome leader for kidney care services in the US with over 125,000 End Stage Renal Disease patients, 34,000 employees and over 6 billion in annual revenue. As Director of IT for Infrastructure and Operations responsibilities include defining and delivering IT services to support the rollout of a new application platform across 1,600 clinics and the entry of hosted applications for EHR and Lab services to new markets.- Managed over $20M in annual operating budget (CAPEX and OPEX). Initiated key changes made to financial planning and analysis of budget projections to ensure $900k in savings during 2010.- Built a DevOps team responsible for the rollout and support of DaVita’s flagship EHR application across 5,000 clinics.- Launched and led a $2M upgrade to Data Center power infrastructure to address critical flaws in power utilization and quality in support of the critical resiliency requirements for new hosted applications.- Addressed capacity planning needs for the regulatory requirements of the single largest change to dialysis reimbursement in over 40 years representing a doubling of volume and workload in critical billing and claim generation applications.

Cobalt (now CDK Global), a recognized leader in online Marketing and Advertising Services to the automotive industry, provides products and services to more than 15,000 dealers and 17 OEMs. - Overall responsibility for Operational budgets (OPEX and CAPEX) of $17M annually. Annual cost-cutting initiatives consistently reduced licensing and hosting costs by over 30% in both 2007 and 2008.- Delivered the largest and most comprehensive Online Marketing program to General Motors in a 4 month period, generating $130M in annual revenue across 5,600 automotive dealerships.- Orchestrated the construction and migration of a legacy data center to a new state of the art hosting operations center, eliminating significant operational risks and providing an IT technology infrastructure supporting Cobalt’s business objectives.- Led the efforts to ensure Cobalt became the recognized leader in the industry with regard to application and IT service levels (RAS, SLAs, etc.) supporting over 80 million page views, 20 million visits and generating 900,000 leads on a monthly basis.

Seattle Washington

Cobalt (now CDK Global), a recognized leader in online Marketing and Advertising Services to the automotive industry, provides products and services to more than 15,000 dealers and 17 OEMs. - Directed and oversaw application and server infrastructure and operations supporting Cobalt’s flagship products. Teams are comprised of over 45 IT professionals supporting 5 integrated product lines. IT Delivery and Operational teams support production and pre-production operations across four data centers in the US and Bangalore, India.- Instituted Operational disciplines aligned with ITIL best practices across IT Operations resulting in consistent and reliable service desk execution and delivery. On an annual basis, the technology teams now deliver 200+ releases to production and the amount of time spent on unplanned outages has decreased from 40% to less than 10% in one year.