Jonathan Railey Email & Phone Number

United States

Responsible for the implementation and ongoing maintenance activities for assigned systems. Performsduties according to established standards. Able to perform second level support on assigned systems.Interfaces with the IT department in regard to system management, troubleshooting, and configuringregard to project implementations. Develops, reviews and recommends overall objectives, policies andprocedures. Strives for excellence in the areas of project timeliness, project quality, and end user support.• Maintains excellent working knowledge of Jack Henry products, including Silverlake, Synergy,EWF, iTalk, and eSign.• Performs maintenance activities on the primary systems and systems assigned by the TSSManager, which may include NCR, FIS, FORTRA and Windows Applications.• Implements new features and performs problem solving activities of assigned systems.• Writes Robotic Process Automation (Nintex: Foxtrot) programs to accomplish various objectivesincluding special reporting, recurring task automation, and in-house stand-alone scripts.• Aids in determining conversion project requirements and performs related activities on assignedsystems for conversion projects.• Administers user profile and security functions for assigned systems.• Participates in disaster recovery setup and testing on assigned systems.• Thoroughly tests all changes before implementing them into the production environment.• Follows the systems and programming established standards.

United States

Responsible for the overall administration and coordination of activities for the entire Centralized Document Imaging Department. Develops, reviews and recommends overall objectives, policies and procedures. Plans for increases in staff, hiring, management and any associated actions related to the efficient operation of the department. This position has direct responsibility for employment decisions.Takes a leadership role in moving Capital City Bank to a paperless institution by seeking and implementing opportunities to do so.- Deployment of Synergy Email Assist, E-Sign, and other complimentary Jack Henry workflow products- Oversee the implementation of Enterprise Workflow to automate manual tasks- Focuses on streamlining processes\- Develops and implements policies and procedures

The BSA/AML EDD/ KYC Analyst compiles evidence and documentation in compliance with BSA/AML procedures and regulatory requirements. All associates at Capital City Bank have access to confidential client information, and must practice discretion at all times.- Manage the functional alert analyst team on a day-to-day basis.- Direct alert analysts on monitoring suspicious activity and provide support for resolving issues.- Ensure timely and accurate production of alerts.- Address special requests promptly, accurately, and completely.- Analyze and interpret key performance indicators and statistics to identify operational issues needing attention from the BSA Officer.- Ensure alert analysts comply with BSA/AML procedures and regulatory requirements.- Assess the effectiveness of systems, processes, and tools used for risk monitoring, identifying improvement opportunities.- Recommend enhancements to the BSA Systems Project Manager and BSA Officer for ongoing improvement and governance program evolution.- Assist in production during high alert demand periods, completing alert reviews per BSA program and alert procedures.- Review alert production for quality, accuracy, and timeliness in line with BSA Program requirements.- Provide feedback on identified quality, accuracy, and timeliness issues to analysts for development.- Develop action plans for associates, including training and consultation, to help them achieve performance goals, and schedule follow-ups to assess improvements or lack thereof.- Maintain strong records of all information relied upon to complete alert dispositions.- Escalate potentially suspicious activity for case investigation.- Employer determines the essential functions of the job.

Manages teller associates in conformance with established Bank policies and procedures. Responsible for the efficient operation of the Teller area. Ensures clients are served promptly and the Teller line balances at the end of each day. Provides leadership in delivery of consistent, predictable and exceptional client experiences and refers additional services and products to clients. Motivates and leads team to achieve goals and objectives. Supports all aspects of the office in union with the Client Experience Manager (CXM) while leading through influence and driving the associate experience. Partners with Client Experience Manager, Internal Control Specialist (ICS) and Regional Experience Manager (RXM) to achieve service and sales goals of office. Responsible for own Teller drawer.• Lead a team of Tellers and serve as an example of providing an excellent client experience including buildingrelationships and engaging clients in needs-based conversation.• Responsible for new Teller training in the office, as well as continuation of ongoing training of Banktransaction policies and procedures. Complies with Training Check List, Teller Certification Check List, andAccountability Chart.• Coach, mentor, and provide feedback to the team utilizing performance management tools to attract, retain,and develop talent in the office.• Assist the CXM in performance management and new hire selection.• Maintains Teller performance standards, ensuring adherence to standards, including investigating andreporting and tracking overage or shortages in accordance to internal policies and procedures.• Prepares and conducts reviews for Tellers; makes salary recommendations.• Ensures compliance with cash targets established for office through CETO system.• Performs weekly/bi-weekly cash duties in compliance with procedures.• Ensures adequacy of currency in ordering and balancing for office.

Tallahassee, Florida, United States

Staying up-to-date on new products and services by ensuring that I continues to develop adequate knowledge of the products and services being offered to ensure that my team hits sales target and achieve growth. Responsible for monitoring and supervising a group of employees with the purpose of setting and achieving goals that contribute to the growth of the organization. Ensure customer satisfaction by greeting and answering their questions.

Associate Of Science - As, Information Technology

Associate Of Science - As, Information Technology

Associate Of Arts And Sciences - Aas, Computer Science