Jonathan Rainey Email & Phone Number

Consulting for customers inside Best buy stores Teaching of Consumer classes (1-6 people at a time)In depth solution building with customers to help them make a great decisionRelationship building with best buy employees Training of all Best buy employees of all levels

Selling of new and upgrade phones Cash trasactions for accountsFixing and taking apart of devicesStandard diagnostics of devices

Custlmer service with all customersCash handling of ATMDeposits and transfers of moneySellingn of new credit cards and upgraded accounts

• Build confidence of customers by making the store experience interactive, engaging and reassuring.
• Maximize customer experience by “solving the whole problem” (as opposed to pushing products).
• Keep abreast of the rapidly evolving T-Mobile technology.
• Responsible of store cash flow
• Increased store revenue of 30,000 or more monthly on a consistent basis
• Invited and attended National Challenger Strategy Meeting for Top Sales Representatives

Sharonville, Ohio

• Managed and assumed total responsibility for the success of the store by driving sales and ensuring that the store staff provides friendly, enthusiastic customer service in person and on the phone
• Ensured that the store is clean, well organized, and properly merchandised at all times
• Ensured that all policies, procedures, and controls are followed
• Was responsible for all aspects of inventory control by protecting company property and assets
• Processed customer purchases/return transactions promptly and correctly at point of sale, including manual recording of customer data on paper, making accurate change, placing merchandise in bags, removing receipt from.
• Ensured customer complaints are handled quickly, effectively and courteously.

Hotel, Motel, And Restaurant Management

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program