Jonathan Ramirez Email & Phone Number

Wayne, PA, US

• Designing, implementing, and governing solutions for end point technologies including device hardware, operating systems, firmware, and software
• Configuration and deployment of operating systems and application packages
• Creating and publishing test plans to ensure successful system deployments
• Providing support for escalated issues from regional support and critical incident management teams.
• Managing and reporting system compliance with tools such as End Point Configuration Manager, Intune, and Active Directory
• Ensuring system designs satisfy compliance and security policies

Wayne, PA, US

• Traveled to the six New England sites throughout Connecticut, Massachusetts and New Hampshire to provide onsite IT support.
• Responded to customer issues and requests by creating, tracking, and documenting solutions in a support database and monitoring the support queue.
• Installed and managed customer workstations and related hardware and software.
• Consulted with customers to obtain hardware, software, and services and assisted in obtaining the training necessary to use products.
• Achieve service level and customer satisfaction targets.
• Ordered, tracked, and deployed hardware for users in the assigned facility and other sites.

Morrisville, NC, US

• Apart of companywide migration to Office 365. Including data migration from VeroSync to One Drive.
• Responsible for company mobile management platform.
• Work closely with Domestic and International sales teams regarding streamlining applications for better performance on the field.
• Responsible for companies’ laptop imaging structure.
• Responsible for companies Information Technology onboarding and new software trainings.
• Manage companywide email filtering system.

Morrisville, NC, US

• Assign, resolve and update Trouble Tickets.
• Install and test desktop hardware/software for deployment to associates.
• Provide new user (onboarding) Technology Training as required.
• Perform initial troubleshooting of all technologies (desktop, laptop, peripheral, telephony, networking, etc).
• Enterprise-wide (in-house and remote) primary technical support.
• Ensure data protection (device security, end user data synchronization, etc.).

Waterbury, Connecticut, US

• Administrator for all mobile communication platforms: Skype, Cortext, Citrix Secure Hub, BYOD Wireless.
• Administrator for Bit Locker Encryption Recovery for all PC’s onsite.
• Administrator for maintenance and stuck sessions within Citrix App Center, Director and SCCM Configuration Management Console.
• Deploying and maintaining all desktop, laptops and badge readers onsite.
• Performing imaging and set ups for laptops and desktop for existing and new employees.
• Working as a liaison between the end users and Tier 3 support specialists.

Ingelheim Am Rhein, Rhineland-Palatinate, DE

• Provides full builds, software installation and deployment support to all Laboratory PC and Instruments for the various Research and Development groups in one of the many global sites of Boehringer-Ingelhiem via.
• Pre-instrument purchase decisions.
• Network considerations for instrumentation.
• Face of IT to the laboratory environment.
• Build, deploy and fix laboratory instrument PCs.
• Application Installations.

Chicago, Illinois, US

• Lead 12 + employees in a fast paced environment while providing excellent customer service after being certified in the Intro to Shift Management in the McDonald’s University Program.

Hartford, Connecticut, US

• Interned and Volunteered under the Hartford Healthcare branches: The Hospital Of Central Connecticut and MidState Medical Center. Involved with PC imaging and deployment, software installation, networking and.
• Gained Experience in imaging and uploading files onto Acronis and Ghost.
• Added and deleted workstations in Active Directory.
• Installed and mapped network printers.
• Customer Service Experience gained while working with end users.
• Build, maintain, and administer computerized equipment in HHC/MMC sites.