Jonathan Ramirez Email & Phone Number

Wayne, Pa, Us

• Designing, implementing, and governing solutions for end point technologies including device hardware, operating systems, firmware, and software• Configuration and deployment of operating systems and application packages• Creating and publishing test plans to ensure successful system deployments• Providing support for escalated issues from regional support and critical incident management teams.• Managing and reporting system compliance with tools such as End Point Configuration Manager, Intune, and Active Directory• Ensuring system designs satisfy compliance and security policies• Performing scheduled citrix maintenance updates, and deployments within defined periods of time.• Maintains accuracy for the desktop inventory, configurations, OS configurations, patches, and desktop infrastructure across the organization, according to established guidelines, standards, and customer needs.• Continuously assesses platforms to ensure business requirements are satisfied and the employee experience exceeds expectations • Publishing and maintaining system documentation.

Wayne, Pa, Us

• Traveled to the six New England sites throughout Connecticut, Massachusetts and New Hampshire to provide onsite IT support.• Responded to customer issues and requests by creating, tracking, and documenting solutions in a support database and monitoring the support queue.• Installed and managed customer workstations and related hardware and software.• Consulted with customers to obtain hardware, software, and services and assisted in obtaining the training necessary to use products.• Achieve service level and customer satisfaction targets.• Ordered, tracked, and deployed hardware for users in the assigned facility and other sites.• Assisted IT Service Desk during high volume times.• Conducting inventory control tasks as needed by verifying serial numbers on equipment and updating records.

Morrisville, Nc, Us

• Apart of companywide migration to Office 365. Including data migration from VeroSync to One Drive.• Responsible for company mobile management platform.• Work closely with Domestic and International sales teams regarding streamlining applications for better performance on the field.• Responsible for companies’ laptop imaging structure.• Responsible for companies Information Technology onboarding and new software trainings.• Manage companywide email filtering system.• Manage all the company’s servers (virtual and on prem)• Manage server backups using Datto

Morrisville, Nc, Us

• Assign, resolve and update Trouble Tickets.• Install and test desktop hardware/software for deployment to associates.• Provide new user (onboarding) Technology Training as required.• Perform initial troubleshooting of all technologies (desktop, laptop, peripheral, telephony, networking, etc).• Enterprise-wide (in-house and remote) primary technical support.• Ensure data protection (device security, end user data synchronization, etc.).• Review end user technology requests and discuss with senior management as appropriate.• Work with designated vendors to order new/replacement technology as required.• Maintain pre-configured inventory for pop-and-swap hardware issues.• Maintain up-to-date asset inventory and report as required.• Enforce all IT Policies and report any non-compliance to management for further review.• Maintain up-to-date knowledge of various network threats and malicious software/viruses.• Perform moves, adds and changes (MACs) around the office as necessary.• Weekly review of automated endpoint security reports and data backup reports; Discuss with management as appropriate.

Waterbury, Connecticut, Us

•Administrator for all mobile communication platforms : Skype, Cortext, Citrix Secure Hub, BYOD Wireless.•Administrator for Bit Locker Encryption Recovery for all PC’s onsite.•Administrator for maintenance and stuck sessions within Citrix App Center, Director and SCCM Configuration Management Console.•Deploying and maintaining all desktop, laptops and badge readers onsite.•Performing imaging and set ups for laptops and desktop for existing and new employees.•Working as a liaison between the end users and Tier 3 support specialists.

Ingelheim Am Rhein, Rhineland-Palatinate, De

Provides full builds, software installation and deployment support to all Laboratory PC and Instruments for the various Research and Development groups in one of the many global sites of Boehringer-Ingelhiem via American IT Solutions in the Ridgefield, CT Campus.• Pre-instrument purchase decisions.• Network considerations for instrumentation.• Face of IT to the laboratory environment.• Build, deploy and fix laboratory instrument PCs.• Application Installations.• Data Management and Disaster Recovery via Acronis True Image 2013,2014 and 2015.• Contacts vendors on deployment strategies, upgrade options and troubleshooting.• Work with team on new technology implementations.• Handling User Request or Task through VMware Service Manager• Experience with Proxy Pro Master and Remote Desktop Connection• Managing Temporary Administrator Mode on Cisco Security Agent• Windows 2000, Windows XP, Windows 7 , Windows 8 and Windows 10• Experience with RAID Mirroring• Took part in a Server Licensing Migration project with Acronis Back Up and Recovery 10• Experience in Network Drive Mapping • Experience in Adding and Modifying User Groups into Active Directory for Laboratory Data Permissions.

Chicago, Illinois, Us

• Lead 12 + employees in a fast paced environment while providing excellent customer service after being certified in the Intro to Shift Management in the McDonald’s University Program.

Hartford, Connecticut, Us

Interned and Volunteered under the Hartford Healthcare branches : The Hospital Of Central Connecticut and MidState Medical Center. Involved with PC imaging and deployment, software installation , networking and supporting vendors with application issues.• Gained Experience in imaging and uploading files onto Acronis and Ghost.• Added and deleted workstations in Active Directory.• Installed and mapped network printers.• Customer Service Experience gained while working with end users.• Build, maintain, and administer computerized equipment in HHC/MMC sites.• Troubleshoot, diagnosed, and repaired end user computer hardware and software via telephone, remoting tools or on-site.• Client software integration into HHC/MMC healthcare environment.• Utilized problem tracking software, Service Wise, PeopleSoft, and BMC Remedy to effectively measure, track technology problems and issues for resolution and documentation.• Software support: Microsoft Office Suite, Adobe, Java, Cerner, Synapse, Citrix, Internet Explorer and McKesson• Mass deployment and configuration of Windows based computer systems.