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Jonathan Ramirez is listed as Service Desk Specialist at EPAM Systems, a company with 38592 employees, based in Tlaquepaque, Jalisco, Mexico. AeroLeads shows a matched LinkedIn profile for Jonathan Ramirez.
Jonathan Ramirez previously worked as Customer Advocate at At&T México and Technical Specialist at Ntt Data. Jonathan Ramirez holds Engineer'S Degree, Computer Software Engineering from Universidad Latinoamericana, S.C..
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I am a dedicated and proactive professional with a strong work ethic and a genuine passion for continuous learning and personal growth. Known for my commitment to delivering high-quality results, I thrive in dynamic environments where I can leverage my problem-solving skills and enthusiasm for new challenges
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Guadalajara, Jalisco, Mexico
- Incident Management: Acted as the first point of contact for users experiencing technical difficulties, efficiently logging, prioritizing, and resolving incidents or escalating them to appropriate technical teams.- System Monitoring: Monitored system alerts and performance metrics to proactively identify and address potential issues before they affected.
Guadalajara, Jalisco, Mexico
Customer Support: Provided timely, empathetic, and effective support to resolve customer inquiries, complaints, and issues through various communication channels (phone, email, chat).Problem Resolution: Identified, analyzed, and addressed customer concerns, leveraging product knowledge and company resources to deliver optimal solutions.Feedback Management.
Guadalajara, Jalisco, Mexico
Technical Troubleshooting: Diagnosed and resolved technical issues for end-users, including problems with software applications, hardware devices, and network connectivity, ensuring minimal disruption to operations.Customer Assistance: Delivered clear and effective support through multiple channels (phone, email, chat) with a focus on understanding user.
Other employees you can reach at epam.com. View company contacts for 38592 employees →
Sergey Golobokov
Colleague at Epam SystemsBelarus, Belarus
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Shubhankari Thakral
Colleague at Epam SystemsHyderabad, Telangana, India, India
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Indira Chakrala
Colleague at Epam SystemsHyderabad, Telangana, India, India
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Sandeep Medaboina
Colleague at Epam SystemsHyderabad, Telangana, India, India
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Vadzim Kisly
Colleague at Epam SystemsBelarus, Belarus
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Svetlana Shulman
Colleague at Epam SystemsBelarus, Belarus
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Liudmyla Levchenko
Colleague at Epam SystemsUkraine, Ukraine
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Siarhei Rachko
Colleague at Epam SystemsBelarus, Belarus
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Maria Mordovina
Colleague at Epam Systemsİzmir, Türkiye, Turkey
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Tatiana Martos
Colleague at Epam SystemsNew York City Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Jonathan Ramirez works for EPAM Systems.
Jonathan Ramirez is listed as Service Desk Specialist at EPAM Systems.
Jonathan Ramirez is based in Tlaquepaque, Jalisco, Mexico while working with EPAM Systems.
Jonathan Ramirez has worked for Epam Systems, At&T México, and Ntt Data.
Jonathan Ramirez's colleagues at EPAM Systems include Sergey Golobokov, Shubhankari Thakral, Indira Chakrala, Sandeep Medaboina, and Vadzim Kisly.
You can use AeroLeads to view verified contact signals for Jonathan Ramirez at EPAM Systems, including work email, phone, and LinkedIn data when available.
Jonathan Ramirez holds Engineer'S Degree, Computer Software Engineering from Universidad Latinoamericana, S.C..
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