Jonathan Randle Email & Phone Number

Nuneaton, GB

United Kingdom

United Kingdom

Residential Care Homes

Perton, Staffordshire, United Kingdom

Tamworth Staffordshire

• 2008 – 2018 Customer Service Delivery Team Manager Ocado
• Effectively manage Ocado site operations in an efficient and professional manner ensuring all targets are met without loss in performance to the business, across varying shift patterns within the site management.
• Oversee and organise shift operations, including fleet and facilities, and people management of up to 250 people
• Effectively communicate at both group and one-to-one level to all direct employees, internal departments, and with outside service providers such as Mercedes Benz, ATS, National Windscreens and other fleet technicians.
• Identify and support work streams to look at effective methods of reducing staff churn and to proactively assist in managing retention
• Effectively manage the customer services delivery team ensuring all orders are completed timely and exceeding the customer’s expectations

Tammworth Staffordshire

• Providing a safe environment for borough residence and the employee team I worked with and managed.
• Liaise with Borough businesses partners to ensure environmental standards and regulations are adhered to
• Maintain supply of all environmental and hazardous receptacles to relevant households and businesses.
• Arrange and supervise the collection and disposal of standard and hazardous materials

Atherstone Warwickshire

• Timed nightly collection and delivery of data sensitive material throughout the UK for RBS and Barclays Bank plc
• Identified duplication of collection and delivery schedules that reduced costs by £30k per month
• Managed and communicated data material schedule changes across client portfolio

Atherstone Warwickshire

• Delivered excellence in customer service to existing and new TNT customers throughout the UK and Global by offering appropriate products to meet customer needs
• Managed international special service deliveries for valuable TNT clients
• Responsible for hazardous deliveries which required careful management achieving top service level results for contracts such as Donor Transportation

Desford

• Managed a team of 15 customer service agents handling key accounts for Land Rover
• Identified key customer requests, focusing on call trends and opportunities to reduce call volumes
• Focused on key call data that identified an initiative that concluded in incoming calls reducing by a third

Coventry, United Kingdom

• Managed a team of store budget of up £2m up to 200 people and a
• Focused individuals on customer service by ensuring sales staff sold to individual needs that concluded in exceeding a sales target of £8m
• Designed and developed training for a new Technology Zone, mobile phones pagers fax machines etc., that was recognised by Head Office and executed across all Retail outlets in the UK. Trained and mentored staff.
• Focused on inaccuracies within the Cash Office concluding in a significant uplift in performance, losses reduced by 75%
• Managed and executed merchandising changes throughout the store
• Delivered regulatory training for products such as PPI and Store Purchase Cards.

Coventry, United Kingdom

• Managed a sales target of £1.2m achieving £2.5m in the first year
• Focused on constantly developing and improving staff performance which was recognised by Regional Office and resulted in the Store Manager position of two flag ship stores
• Managed performance development of a team of 12 people, monitoring attendance and deficient performance and setting clear development plans
• Improved the team’s ability to service and sell products through identifying key training needs. Delivering company based and self-written training catered to the individuals needs.
• Managed all merchandising focusing on competitor data to improve store performance

Coventry, United Kingdom

• Managed and developed over 30 members of staff
• Managed new innovations such as store layout for roll out projects
• Monitored operational and customer impact and reporting back to the project team leaders.
• Training support provided to other outlets who were struggling to meet delivery deadlines
• Identified and project managed new initiatives that would reduce staff costs, such as introducing night shifts and reducing day shifts

Coventry, United Kingdom

• Managed budget and targets to achieve a high quality, monthly farming magazine
• Sales targets set at £5k per month, achieved a target of £8k
• Cold calling possible new clients, identifying and offering solutions