Responsible for the P&L and decision making for the New York operations department consisting of 18+ microfulfillment centers and people (over 400 employees). Continuously refines inventory and picking practices, which led to 38% improvement in labor costs and 200% improvement in customer complaint rate. Stakeholder in forecasting orders and creates target hours to achieve maximum efficiency with each store’s rider team (47% reduction in rider costs in past year). Conducted over 200 interviews, which included recruiting external talent and promoting over 70 employees within the operations team. Collaborates with all other regional department heads on cross-departmental projects

Managed 150-200 employees in multiple operations departments of a warehouse servicing same day grocery delivery orders. Developed scheduling models that optimized inbound and outbound processes, leading to over 20% improvement in warehouse efficiency. Developed and empowered leadership team with over 80% of leadership hires coming internally

Compiled various sports question databases for future use during live sporting events; Researched specific game based questions through various sports websites, blogs, and social media; Produced real-time questions that coincide with particular live sporting events on the SnapCall App; Promoted the SnapCall name through various social media.

Managed regional microfulfillment centers and last mile logistics team (70-85 people) for East Coast operations. Reduced delivery labor costs by 90% by improving scheduling and accountability. Developed all supervisors for stores using self-developed SOPs and templates