Jonathan Redden Email and Phone Number
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20 plus years of experience in client services, account management, program/project management, and leadership. Strong teaming skills with the ability to culminate a shared vision among team members to accomplish aggressive goals. Highly detailed oriented and known for insisting on and ensuring my teams produce the highest quality work. Progressive career at Acxiom with experience in client services, product development, systems integration, project management, data stewardship, privacy, and digital marketing.
Acxiom
View- Website:
- acxiom.com
- Employees:
- 4428
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Digital Client ExecutiveAcxiom Jun 2014 - PresentConway, ArEngagement manager for Acxiom's premium digital services. I work with clients to manage them through the process of onboarding their data into the digital marketing ecosystem allowing them to realize immediate value by leveraging their first party CRM data or third party data in the digital landscape.Also responsible for leading new implementations of Acxiom's Marketing Analytic Environment by guiding clients through the process on ingesting and connecting their on-line and off-line data in a privacy compliant environment.
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Senior Manager EngineeringAcxiom Nov 2012 - Jun 2014Conway, ArLead a department of 27 associates with responsible for the packaging, deployment, support, and documentation of Acxiom developed software.Responsible for all employee actions such as recruiting, promotion, career development, coaching, and conflict resolution.
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Senior Business Improvement ManagerAcxiom Jul 2010 - Nov 2012Conway, ArLead the release management team for Global Product & Engineering responsible for managing the Software Development Life-cycle and insuring products are fully production ready.Defined release certification criteria and tracking methodology using the HP Application Lifecycle Management (HP ALM) application.Implemented HP ALM into Product & Engineering process. Used to track test cases, defects, and release readiness criteria fully traceable back to each other within a release.Served on the focus team to implement the SCRUM development methodology within Product & Engineering.
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Senior Project Manager / Team LeadAcxiom Jun 2004 - Jul 2010Conway, ArLead a team of project managers focused on delivery of products/solutions for Acxiom’s Customer Data Integration line of business. Responsible for all deliverables from development to deployment.Responsible for ensuring products follow the appropriate product development life-cycle and that all objectives of the program under my ownership were successfully met.Responsible for coordinating across multiple functional areas including Product Management, Development, Testing, Environment Engineering, and Release Readiness to bring a product to production.Selected by engineering leadership as lead integration project manager for a major product release.
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Client Services ManagerAcxiom Jan 2000 - Jun 2004Conway, ArServiced larger insurance account. Responsible for the day-to-day management of team production activities ensuring all deliverables of the contract were met.Point person for all production related communication with client up to the executive level.Responsible for coaching individual team members, conducting performance evaluations, and resolving conflict.Created pricing estimates for ad-hoc work performed by the team.Implemented plan to reduce account expense through process improvement and team efficiency.Created an automated campaign management approval process allowing the client to feed cell and keycode information directly to the server.
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Decision Support AnalystAcxiom Oct 1997 - Jan 2000Conway, ArCoordinated and led all client campaign management activities.Prepared custom training materials and facilitated all customer training sessions related to their campaign management processResponsible for campaign management tool issue resolution, campaign management support, and tool maintenance.Quality control for all outbound fulfillment files.
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Customer Service RepresentativeFirst Security Bank Nov 1995 - Jun 1997Conway, ArResponsible for answering general customer account inquiries, resolving discrepancies between customer and bank records, reconciling the Bank’s Cashier and Expense accounts, and servicing ATMs.
Jonathan Redden Skills
Jonathan Redden Education Details
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Finance
Frequently Asked Questions about Jonathan Redden
What company does Jonathan Redden work for?
Jonathan Redden works for Acxiom
What is Jonathan Redden's role at the current company?
Jonathan Redden's current role is Digital Client Executive at Acxiom.
What is Jonathan Redden's email address?
Jonathan Redden's email address is jo****@****iom.com
What schools did Jonathan Redden attend?
Jonathan Redden attended University Of Central Arkansas.
What skills is Jonathan Redden known for?
Jonathan Redden has skills like Sdlc, Data Warehousing, Requirements Gathering, Requirements Analysis, Process Improvement, Pmo, Business Intelligence, Business Analysis, Vendor Management, Agile Methodologies, Visio, Pmp.
Who are Jonathan Redden's colleagues?
Jonathan Redden's colleagues are Marc Morris, Glenn Kirk - Kglenn, Katie Gerth, John Larsen, Eric Hartman, Ledbetter Karen, Cooksey Terry.
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