Jonathan Retes Email & Phone Number

Ranson, WV, US

Purcellville, Virginia, United States

Washington, District Of Columbia, United States

In my role, I provided second-tier support to users both remotely and on-site, addressing complex customer issues by promptly handling escalated tickets. I was responsible for installing, configuring, and maintaining Windows and Mac operating systems, as well as deploying hardware such as workstations and monitors. I analyzed user needs, troubleshot.

Gaithersburg, Maryland, United States

There are a number of tasks Jonathan needs to accomplish including configuration, troubleshooting, and monitoring the functioning of personal computers and server systems, undertake pre-emptive maintenance on telecommunication equipment, aid other teams in supporting different operating systems, besides Wide Area Network (WAN) and Local Area Network (LAN).

Gaithersburg, Maryland, United States

Jonathan ensures that all technical aspects are functioning properly. Jonathan's responsibilities include maximizing the capabilities of a computer system and recommending solutions such as: Handling customer technical support cases through phone and email submission, Updating the company website with tech tips and brief documents, evaluating system.

United States

Jonathan supervises and coordinates the delivery of quality services for Digital Realty and their many hosted customers. Acts as a liaison between Account Manager, Data Center Manager, Real Estate Management, Engineers and professional security officers. Jonathan possess effective written and oral communication and interpersonal skills with the ability to.

United States

Jonathan monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of Digital Realty. Writes report of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

United States

Jonathan maintained a professional relationships that met company core values, internal and external, while increasing store sales. He maximized all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors. Assisted in selling consultatively and making recommendations to prospects of the various.