Jonathan Retes Email & Phone Number

Ranson, Wv, Us

Purcellville, Virginia, United States

Washington, District Of Columbia, United States

In my role, I provided second-tier support to users both remotely and on-site, addressing complex customer issues by promptly handling escalated tickets. I was responsible for installing, configuring, and maintaining Windows and Mac operating systems, as well as deploying hardware such as workstations and monitors. I analyzed user needs, troubleshot issues, and took steps to prevent future problems. Professional communication with customers was a key aspect of the role, whether via phone or in person. I demonstrated self-motivation and independence in meeting job expectations and managed technical support cases through both phone and email. Additionally, I updated company documentation with relevant information, maintained client confidentiality, and prepared user operation instructions.

Gaithersburg, Maryland, United States

There are a number of tasks Jonathan needs to accomplish including configuration, troubleshooting, and monitoring the functioning of personal computers and server systems, undertake pre-emptive maintenance on telecommunication equipment, aid other teams in supporting different operating systems, besides Wide Area Network (WAN) and Local Area Network (LAN), Virtual Local Area Network (LAN) and respond to phone calls, messages and e-mails relating to system issues or hardware problems.

Gaithersburg, Maryland, United States

Jonathan ensures that all technical aspects are functioning properly. Jonathan's responsibilities include maximizing the capabilities of a computer system and recommending solutions such as: Handling customer technical support cases through phone and email submission, Updating the company website with tech tips and brief documents, evaluating system potential through assessing compatibility of new programs with existing programs, improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations, maintaining system functionality by testing computer components, achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action, maintain client confidence by keeping their information confidential, and preparing reference material for users by drafting operation instructions

United States

Jonathan supervises and coordinates the delivery of quality services for Digital Realty and their many hosted customers. Acts as a liaison between Account Manager, Data Center Manager, Real Estate Management, Engineers and professional security officers. Jonathan possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the general public in a professional and effective manner. He is staffed on an assigned shift, providing coaching, recognition and discipline within approved empowerment range.

United States

Jonathan monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of Digital Realty. Writes report of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

United States

Jonathan maintained a professional relationships that met company core values, internal and external, while increasing store sales. He maximized all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors. Assisted in selling consultatively and making recommendations to prospects of the various products and solutions that the company offered. Jonathan decreased the rate of returns throughout the retail department by maintaining a positive working team relationship with all support departments, and by empowering employees to improve customer relations.