leading the industry to end the swipe left, swipe right mentality.

Manager, motivator, and life-coach of new hire trainees and tenured agents.Developed employee training program and materials resulting in increased customer satisfaction surveys by 23 percent.Expertise in leading corporate-level training initiatives with an extensive scope of responsibility and a proven track-record of delivering optimal results in a competitive global environment.Full lifecycle experience in leading, developing, implementing, and supporting enterprise-scale training programs while providing coaching support to corporate-level staff. Known strategist who transforms strategic plans into actionable solutions, achieving company goals and objectives.Facilitated process and procedural trainings for new and existing employees.Developed and implemented new material for up-training.Collaborated with a team of Quality Leads and Team Managers to create training material based upon the assessed needs of the agents.

Facilitating national training events teaching on the Microsoft ecosystem.Successfully engage and train upwards of 60+ Microsoft Experts on the Microsoft ecosystem, Microsoft products (Both upcoming and current) and Selling Skills.Expertly develop and implement new training operations and strategies.

As a Google Territory Manager I oversee all of the major retailers handling Google products within the entire greater Sacramento area (Auburn, Roseville, Folsom, Elk Grove, Sacramento, Natomas, Citrus Heights). I handle the retail aspects of Google's retail footprint which includes merchandising, training upwards of 40+ people including retail associates and managers on Google's various operating systems (Android and Chrome OS) as well training on utilizing the devices, cleaning the retail environment, handling inventory issues, and working with the General Managers to help increase revenue for their territories. I am also in charge of reporting the data I receive in the field for my territory back to Google via call reports. I also am in charge of defusing issues regarding the retail set up the stores had by utilizing my PR skills. I have excellent time management and am always early for my weekly team meeting and am extremely time efficient when dealing with the many tasks set upon me throughout the day and throughout my week. I am very detail oriented and thorough and am able to handle many varying tasks while maintaining my efficiency in the field. I also oversee the entirety of Google sales in my territory and was able to not only maintain but increase the overall sales of Google products in the greater Sacramento area to a level which far exceeded expectations and was recognized by my managers.

Team Lead, Shift Scheduling, Helping with training and development, Handling complaints (from both staff and customers), Personnel duties, Reporting to Senior Level Management.

High call volume environment (incoming and outgoing calls). High sales environment with strong multi-tasking skills to include negotiations, data entry, accounting services, file reviews, portfolio retention, and finalizing the account. Achieved and exceeded sales expectations on multiple levels of loan services. Generated highest monthly productivity on company’s quarterly reports system. Received gunslinger award for highest monthly productivity.