Jonathan Riddle Email & Phone Number

Booneville, Ms, Us

Booneville, Mississippi, United States

Economic & Community Development Coordinator serving the Northeast Mississippi area of Alcorn, Benton, Marshall, Prentiss, Tippah, and Tishomingo Counties. Economic development focus on federal funded programs that aid local communities with such facilities as streets, water and sewer systems, and other infrastructure necessary to promote business and industrial growth. Community development focus on assisting local municipalities and their counties to help them select projects, prepare applications, and further documents as needed as well as administer projects and programs if funded.

Booneville, Ms

Manager of the Direct to Consumer Team overseeing up to 70+ front line customer care agents, two subject matter experts, two assistant supervisors, and two supervisors. Team serves a $45 Million segment of the ACCO Brands business (Direct to Consumer). Customers are served through various channels of the direct to consumer business which include the company website, email, phone, chat, and mail. As orders are placed through these channels the Direct to Consumer team oversees the customer service and consumer affairs side of this business. Brands sold and marketed through the Direct to Consumer team consist of Five-Star, Mead, Day-Timer, Quartet, Swingline, Calendar Express, Day Runner, and At-A-Glance products. Manager works closely with various business stakeholders to maintain, recruit, and improve the business. Oversee the day to day operations of the business. Utilize Kronos and iCIMS for payroll management and recruitment of employees.

Booneville, Ms

Patient Access Manager with Director responsibility. Oversaw 16+ patient access staff in the Outpatient Dept, Scheduling / Pre-reg Dept, and Emergency Room Department. Managed staff's schedules, payroll, yearly evaluations, trainings, productivity, and disciplinary actions. Provided leadership to promote continuous performance improvement within the daily activities and operations of the Access Department. Participate in various performance improvement team's: Outpatient Satisfaction Team, ED Patient Satisfaction Council, Failed Billing Committee, and Weekly Impact Excellence. Participated as a peer resource for onboarding of new employees. Served as a SME and superuser of our Epic transformation called Baptist OneCare. Oversaw the department's daily activites, budget, order supplies, and etc. Front end responsibility of the revenue cycle as well as accountability for up front collections.

Ripley, Ms And Booneville, Ms

Managed a working caseload of 30-40 patients at Region IV Mental Health Center; outpatient services. As the individual's Case Manager, advised and linked them to community resources to assist in establishing and maintaining the individual's stability within the local community. Provided regular home visits to counsel and do assessments of the individual to document services as well as provide indicators to the individual's treatment team. Participated in the after-hours emergency on-call program for the assigned county.

Ripley, Ms

Managed an adult program geared to assist in the patient’s transition from the psych hospital back into the local community. Coordinated daily activities in set departments and established responsibilities for members within the program. Individuals were taught basic skills to assist in their rehabilitation back into their local community as well as their home. Built and established rapport with patients as well as relationships within the community to assist in their stability.

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, 4.0

Bachelor Of Arts (B.A.), Psychology

Associates Of Arts, Psychology