Director, Head Of Commercial Management
CurrentAs Director, Head of Commercial Management at GlobalConnect, I am responsible for spearheading the growth and establishment of our fiber infrastructure and services in Finland. As a new player within the Finnish B2C-market, our goal is to not only build a robust fiber network but also create an open-access platform where customers have the freedom to choose their preferred service provider. My role is focused on driving this strategic vision and ensuring our commercial success through effective… Show more As Director, Head of Commercial Management at GlobalConnect, I am responsible for spearheading the growth and establishment of our fiber infrastructure and services in Finland. As a new player within the Finnish B2C-market, our goal is to not only build a robust fiber network but also create an open-access platform where customers have the freedom to choose their preferred service provider. My role is focused on driving this strategic vision and ensuring our commercial success through effective leadership and innovative strategies.Key Responsibilities:- Commercial Strategy: Develop and implement commercial strategies that drive customer acquisition and retention, ensuring a competitive offering that appeals to a diverse customer base.- Open Access Network: Promote an open-access model by developing partnerships with multiple service providers, enabling customers to have choice and flexibility in their internet service options.- Cross-Functional Leadership: Collaborate across departments, including network operations, sales, marketing, and customer service, to align our commercial activities with our overall business objectives.- Customer-Centric Approach: Focus on enhancing the customer experience by providing high-quality services and enabling a seamless process for customers to switch or select service providers.- Performance Optimization: Set clear goals and KPIs to drive performance, continuously monitor results, and adapt strategies to meet market demands and business objectives.-Process Implementation: Establish efficient processes and operational frameworks to support rapid growth and ensure consistent delivery of our services.-Innovation and Growth: Lead initiatives for product development and business innovation to capture new opportunities in the fiber market, ensuring we stay ahead of industry trends. Show less
