● Responsible for identifying emerging threats and assessing exposure● Perform critical thinking and analysis to investigate cyber security alerts. ● Working with IT Security and Employees to perform triage and resolutions on possible maliciousemails.● Utilizing a SIEM for analysis● Vulnerability scan.

● Conducted imaging processes for new devices, including laptops and desktops● Executed post-image scripts to verify proper device configuration and achieve optimal functionality.● Handled the unboxing and setup of a large volume of new devices and peripherals, migrations, as well as the disposal of outdated equipment (e-waste).● Onboarded new users, ensuring their assigned devices were accurately recorded and up to date in the database.● Maintained an accurate inventory of assets, labeled them appropriately, and recorded information in the database.● Coordinated the procurement and distribution of computers, VoIP phones, Cisco Meraki devices, keyboards, and other peripherals for new users.●Assisted users experiencing VPN issues and facilitated password resets.

● Provide additional support to other I.T. departments. ● Support team resolving issues with the printer multiple software installations● Support the refresh team with different hardware and software issues. ● Imaging and installation of applications according to SCCM on desktop and laptop Windows 7 & 10.● Configuration of the software as needed and can modify base systems as needed.

● Provided first-level technical support to end-users via phone, email, and ticketing system, ensuring timely resolution of incidents and requests.● Diagnosed and resolved hardware, software, network, and application-related issues using established procedures and tools.● Escalated complex issues to specialized teams, collaborating effectively to achieve swift resolutions.● Maintained accurate and detailed records of incidents and requests in the ticketing system.● Contributed to the creation and maintenance of knowledge base articles, improving self-service capabilities for users.● Participated in on-call rotation schedules, delivering after-hours support as needed.