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Jonathan Rivera Email & Phone Number
Customer Success Manager - Microsoft Elevate NPO B2B
at
Concentrix
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager - Microsoft Elevate NPO B2B
Location
Bogota, D.c., Colombia
Company size
Who is Jonathan Rivera? Overview
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Quick answer
Jonathan Rivera is listed as Customer Success Manager - Microsoft Elevate NPO B2B at Concentrix, a with 174924 employees, based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for Jonathan Rivera.
Jonathan Rivera previously worked as Customer Success Manager at Microsoft and Demand Response for TSI at Microsoft. Jonathan Rivera holds Licenciatura, Teaching English As A Second Or Foreign Language/Esl Language Instructor from Universidad Nacional Abierta Y A Distancia - Unad Colombia.
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Concentrix
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Profile bio
About Jonathan Rivera
I am a dedicated and results-oriented Demand Response Specialist at Microsoft Technical for Social Impact, focused on B2B sales. I bring a wealth of knowledge and experience to help organizations leverage technology for social good. As a Team Leader, I am passionate about cultivating high-performance teams, fostering a collaborative and positive work environment where every team member feels valued and motivated. I lead by example to achieve collective goals, promoting accountability, continuous improvement, and a commitment to excellence.Additionally, my experience as a Business Growth Specialist, Coach, and Business Intelligence expert has enabled me to guide Microsoft's partners through processes to compete effectively in technological areas and achieve their potential based on available resources. I believe in clear and direct communication to achieve results and am committed to empowering individuals to reach their full potential, combining strategic vision with a practical approach to drive success.
Current workplace
Jonathan Rivera's current company
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Concentrix
9 roles
Jonathan Rivera work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Demand Response For Tsi
Team Leader
- Desarrollar estrategias e implementar planes de acción para lograr objetivos y cumplir métricas.- Apoyar a los miembros del equipo en capacitación y coaching, desarrollo de habilidades, proyección de crecimiento, entre otros.- Comunicar y actualizar sobre nuevos desarrollos y cambios, entregando instrucciones a los miembros del equipo.- Receptivo a los comentarios de los miembros del equipo y brindar asesoramiento sobre los comportamientos encontrados.- Monitorear la participación de los miembros del equipo para verificar que entienden los procesos y aplicarlos correctamente o asegurar la retroalimentación si es necesario.- Administrar el flujo diario de operaciones y realizar un seguimiento del mismo.- Crear informes para informar a la empresa del progreso del equipo.- Distribuir informes a las personas apropiadas.- Participar en reuniones con clientes para alinear, actualizar, reportar o cambiar procesos encontrados en la línea.- Fundamentos en Six Sigma basados en proyección corporativa.
May 2021 - Sep 2024
Especialista En Desarrollo De Negocios
- Acompañamiento personalizado para empresas tecnológicas basadas en estrategias comerciales a nivel LATAM.- Orientación en implementación de herramientas de Marketing digital empresarial.- Seguimiento en oportunidades comerciales con énfasis en crecimiento corporativo.- Manejo de herramientas de bases de datos.
Sep 2020 - May 2021
Analista De Inteligencia Empresarial
- Rastreo de publicaciones en redes sociales relacionadas al producto.- Búsqueda de publicaciones proactivas y nuevas líneas de negocio.- Reportes basados en Listening sobre nuevas ideas de negocio.- Reportes basados en métricas y resultados de la operación.- Participación en calibraciones a nivel global sobre fallos, errores o actualizaciones de herramientas.- Manejo de herramientas de bases de datos (Excel, Power BI, etc.)- Liderazgo y manejo de personal.- Capacitación en actualizaciones y novedades del producto.
Aug 2018 - Sep 2020
Especialista En Escalamiento
- Escalamientos a niveles superiores técnicos sobre fallos, errores y actualizaciones de correo electrónico.- Acompañamiento especializado sobre recuperación de correos electrónicos.- Creación y presentación de reportes enfocados en métricas y productividad.- Participación en Triage a nivel global sobre fallos generales.- Liderazgo y manejo de Softskills- Capacitación en actualizaciones y modificaciones de producto.
Nov 2016 - Jul 2018
Social Media Representative
- Soporte técnico a través de Redes Sociales- Soporte técnico a través de Foros y Comunidades- Creador de contenido de Artículos de Foro
Mar 2016 - Nov 2016
Technical Support Agent
- Soporte técnico especializado en configuración y funcionamiento en sistemas operativos, aplicativos ofimáticos y mailing
May 2015 - Mar 2016
Team & coworkers
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 174924 employees →
MA
Mario Alejandro Mena Ruiz
Colleague at ConcentrixEl Salvador
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NH
Nida Haseeb
Colleague at ConcentrixGurugram, Haryana, India
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EH
Eshani Halder
Colleague at ConcentrixBengaluru, Karnataka, India
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SS
Sanchit Singh
Colleague at ConcentrixGurugram, Haryana, India
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GS
Gurkirat Singh
Colleague at ConcentrixGreater Vancouver Metropolitan Area, Canada
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BT
Bishal Tamang
Colleague at ConcentrixDelhi, India
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CA
Chibuzo Amadi
Colleague at ConcentrixSan Sebastián, Basque Country, Spain
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WL
Winfred Louis Camello
Colleague at ConcentrixRizal, Calabarzon, Philippines
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BS
Betül Soruklu
Colleague at ConcentrixGaziosmanpaşa, Istanbul, Türkiye, Turkey
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RR
Radhika Rajput
Colleague at ConcentrixDelhi, India
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Mario Alejandro Mena Ruiz
Colleague at ConcentrixEl Salvador
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NH
Nida Haseeb
Colleague at ConcentrixGurugram, Haryana, India
View →
EH
Eshani Halder
Colleague at ConcentrixBengaluru, Karnataka, India
View →
SS
Sanchit Singh
Colleague at ConcentrixGurugram, Haryana, India
View →
GS
Gurkirat Singh
Colleague at ConcentrixGreater Vancouver Metropolitan Area, Canada
View →
BT
Bishal Tamang
Colleague at ConcentrixDelhi, India
View →
CA
Chibuzo Amadi
Colleague at ConcentrixSan Sebastián, Basque Country, Spain
View →
WL
Winfred Louis Camello
Colleague at ConcentrixRizal, Calabarzon, Philippines
View →
BS
Betül Soruklu
Colleague at ConcentrixGaziosmanpaşa, Istanbul, Türkiye, Turkey
View →
RR
Radhika Rajput
Colleague at ConcentrixDelhi, India
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1 education record
Jonathan Rivera education
FAQ
Frequently asked questions about Jonathan Rivera
Quick answers generated from the profile data available on this page.
What company does Jonathan Rivera work for?
Jonathan Rivera works for Concentrix.
What is Jonathan Rivera's role at Concentrix?
Jonathan Rivera is listed as Customer Success Manager - Microsoft Elevate NPO B2B at Concentrix.
Where is Jonathan Rivera based?
Jonathan Rivera is based in Bogota, D.c., Colombia while working with Concentrix.
What companies has Jonathan Rivera worked for?
Jonathan Rivera has worked for Concentrix, Microsoft, and Teleperformance.
Who are Jonathan Rivera's colleagues at Concentrix?
Jonathan Rivera's colleagues at Concentrix include Mario Alejandro Mena Ruiz, Nida Haseeb, Eshani Halder, Sanchit Singh, and Gurkirat Singh.
How can I contact Jonathan Rivera?
You can use AeroLeads to view verified contact signals for Jonathan Rivera at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Rivera attend?
Jonathan Rivera holds Licenciatura, Teaching English As A Second Or Foreign Language/Esl Language Instructor from Universidad Nacional Abierta Y A Distancia - Unad Colombia.
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