Jonathan Rivera Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

Shriever Airforce Base

Troubleshoots, repairs, tests, and modifies LAN/WAN equipment services for 20+ DoD, Federal, and commercial sites in support of the National Reconnaissance Office, Defense Intelligence Agency, and Intelligence Community partners•Performs equipment installs, moves, configurations, and maintenance of various fielded equipment to include Cisco/Avaya VoIP phones, Cisco/Foundry/Juniper networking equipment, PolyCom VTCs, fiber modems, cabling, and cryptographic devices•Maintain and monitor over 60+ weekly records on repairs, downtimes, and updates of hardware and software moves, installs, and changes

Colorado Springs, Colorado Area

Shriever Airforce Base

Troubleshoots, repairs, tests, and modifies LAN/WAN equipment services for 20+ DoD, Federal, and commercial sites in support of the National Reconnaissance Office, Defense Intelligence Agency, and Intelligence Community partners•Performs equipment installs, moves, configurations, and maintenance of various fielded equipment to include Cisco/Avaya VoIP phones, Cisco/Foundry/Juniper networking equipment, PolyCom VTCs, fiber modems, cabling, and cryptographic devices•Maintain and monitor over 60+ weekly records on repairs, downtimes, and updates of hardware and software moves, installs, and changes

Colorado Springs, Colorado Area

Oversaw production of all equipment from inception to delivery. Excellent operational knowledge of Linux systemsHigh time management and problem-solving abilitiesSound communication and interpersonal skillsDrafted and submitted technical and service specificationsOutlined test plans from testability requirements analysis reports.Outlined and submitted discrepancy and malfunction reportsConducted regular system and subsystem testing activities.Ensured adherence to all customer contractual needs and specifications

Colorado Springs, Colorado Area

Created and delivered technical documentation and procedures for multiple systems for DoD customersProvided remote administrative support to users in the field which included management of trouble tickets, Return Merchandise Authorizations (RMAs), manage spare parts in both central and decentralized locationsConfigured and managed Cisco routers and switches devices in addition to Rapid Response Kits (RRK) for local and remote customers Configured and managed Cisco Unified Call Mangers (CUCM) for local and remote customersTroubleshooting issues relating to tunnel and transit data paths that work with multiple systems to include Linux, Windows and, CiscoConfigure, troubleshoot & repair for vehicular-based and transit-cased systems (hardware)Field service and training to US Military and Government Civilians within the United States borders Extensive interaction with DISA Teleport and STEP sites including DISN services (voice, video, data and transmission)

Colorado Springs

Authored Standard Operating Procedures (SOPS) in compliance with joint policies and procedures for deployable SATCOM equipment Primary troubleshooter for all deployable command and control (C2) communications equipment, network and program issues Responsible for initial troubleshooting of all related equipment to include but not limited to: laptops, mobile hotspots, printers, Video Teleconferencing Suites (VTCs), server, router, and switch modules, WAN/LAN modules, VMWareTrained military and civilian personal on multiple systems and programs in support of the Defense Support of Civil Authorities missionProvided field support and coordinated with multiple state agencies for the execution of numerous state lead exerciseComsec Manager, maintained, operated and configured multiple crypto devices to include the secure key loader (SKL), SecNect54 (KIV), KG250 and KG250xLan Division Lead Petty OfficerUSS Norfolk SSN 714, Norfolk Naval Base, VA 08/2008 to 8/2013Ensured network, system and data availability and integrity through preventative maintenance and upgradesMonitored network performance and provided statistical reports for both critical real-time and historical measurementsTrained junior sailors within the IT team regarding network security and troubleshooting of data circuitsIdentified and corrected issues found in mission critical nuclear and non-nuclear devicesProvided continual training and education for users in the proper use of hardware and software

Master'S Degree, Information Technology, 3.74

Bachelor Of Science - Bs, Information Technology, 3.55