• Serve a key role in the cultivation of a new start-up business, advancing a new and mostly unknown industry into becoming the largest provider of third-party calibration services in central Florida.• Advance a single-city team of two into a statewide organization of six calibration technicians. • Expand coverage areas, from single metropolitan area to statewide coverage, by consistently developing, securing, and capitalizing upon new business avenues.• Increase customer base from 2 to 39 total active and reoccurring accounts within 12 months.• Sustain steady growth of monthly calibrations, increasing the average by 210%.• Develop and implement ADAS calibration presence in Florida, becoming one of the first independent companies to offer aftermarket calibration services to dealerships, glass manufacturers, collision repair facilities, and glass replacement shops. • Generate troubleshooting and diagnosis procedures for mobile and remote calibration services.• Devise and administer training and onboarding protocols for new hires in both technician and office support roles.• Strictly adhere to Department of Agriculture legislative guidelines and insurance dictations (as they relate to claim adjudication).• Coordinate with businesses within the auto-glass industry, providing consultative services and advice on how to maximize potential profits through the offering of calibration services.

• Expanded sales by 10% for the assigned region, with an emphasis on improving RONTA. • Organized and coordinated activities with related functions, such as manufacturing, finance, and supply chain, in order to implement the SBU sales and marketing strategy.• Interfaced directly with a minimum of 10 unique buyers and other customer representatives daily.• Determined profitable areas and subsequently opened two branches in two different markets. • Orchestrated all operations of the regional markets, including constructing teams, directing operations managers, and driving revenue growth in numerous regions, while simultaneously providing strong leadership and managing business operations.• Cultivated positive and profitable relationships with customers.• Examined customer requests, ensuring appropriate actions were taken in order to lead to resolution. • Analyzed the assigned market in order to identify and develop new customer relationships.• Correctly appraised the quality and delivery performance for nominated customers.• Observed and submitted reports on competitor activity within the defined region.• Assigned various promotional activities to architects, glazers, and other glass industry constituents.• Complied with the NSG/Pilkington Standards of Business Conduct and its Values and Principles.

• Spearheaded the 500% increase in Dental Service Organization clientele and revenue.• Performed key role as head of sales department, entrusted with establishing and maintaining all prospective client relationships.• Conducted successful customer outreach initiates, from local lunch & learns to nationwide trade show presentations. • Presented software and product demonstrations to individual and collective prospective client groups.• Planned innovative strategic marketing & sales campaigns to achieve corporate objectives for products and services. • Formulated measurable and manageable sales/marketing operating budgets.• Initiated and sustained relationships with industry influencers and key strategic partners.• Promoted a consistent corporate image throughout all product lines, promotional materials, and events.