• Knowledgeable in interfacing over 200 diagnostic medical devices.• Initialize contact with the client to talk through the interface process ensuring client is thoroughly informed with how data will transfer and the necessary workflow.• Work closely with development testing new and custom interfaces to ensure stability between the device software and the interface client• Configured Mirth Channels to allow HL7 data transfer flow for Demographic and Prescriptions• Perform… Show more • Knowledgeable in interfacing over 200 diagnostic medical devices.• Initialize contact with the client to talk through the interface process ensuring client is thoroughly informed with how data will transfer and the necessary workflow.• Work closely with development testing new and custom interfaces to ensure stability between the device software and the interface client• Configured Mirth Channels to allow HL7 data transfer flow for Demographic and Prescriptions• Perform application upgrades with new patches or build releases• Diagnosed HL7 file structure to ensure data transfer Show less

• Worked with the Development Team to improve product through Enhancements, Fixes and Patches• Provided direct support to Physicians, Nurses, and Staff related to the EMR/EHR application• Provided SaaS support to clients by resolving complex networking, hardware, software issues.• Supported and configure Hylafax Ubuntu and Webmin Module• Run SQL scripts and queries on the database• Removed and update drug and prescription tables• Established mappings for the Interface… Show more • Worked with the Development Team to improve product through Enhancements, Fixes and Patches• Provided direct support to Physicians, Nurses, and Staff related to the EMR/EHR application• Provided SaaS support to clients by resolving complex networking, hardware, software issues.• Supported and configure Hylafax Ubuntu and Webmin Module• Run SQL scripts and queries on the database• Removed and update drug and prescription tables• Established mappings for the Interface Table to allow communication from the Practice Management System to the EMR/EHR• Analyzed HL7 data files Show less

• Troubleshot and resolved signal and noise related issues in the field 95% of the day• Installed, reconnected, and modified video products or services in compliance with National Electrical Code (NEC)• Empowered customers by providing thorough instructions and best practices to ensure uptime of hardware and services • Built customer rapport to ensure trust for problem resolution• Analyzed system for potential issues going forward and suggested product upgrades based off… Show more • Troubleshot and resolved signal and noise related issues in the field 95% of the day• Installed, reconnected, and modified video products or services in compliance with National Electrical Code (NEC)• Empowered customers by providing thorough instructions and best practices to ensure uptime of hardware and services • Built customer rapport to ensure trust for problem resolution• Analyzed system for potential issues going forward and suggested product upgrades based off customer set up• Worked on CLI projects to ensure compliance with the FCC. Show less

• Aid and assisted fortune 500 clients with system functionality• Instructed client based off the industry on efficient and effective workflows• Troubleshot Scorm, Articulate, Adobe, and Captivate Courses• Diagnosed and resolved application bugs • Scheduled meetings with clients to discuss future development plans within the Learn Center.