Jonathan Robson Email & Phone Number

Tempe, Az, Us

Sun City, Az - Arizona, Us

At Spark Dev Network, I specialize in advancing Rock RMS, an open-source church management platform. I led the development of pivotal projects and collaborated with large churches to deliver scalable, custom solutions for managing their communities.I play a critical role in supporting church partners managing millions of data records across 400+ churches, developing custom solutions tailored to their needs. My work on complex data aggregation reports provided valuable insights for church leaders, helping them make informed decisions.

Phoenix, Arizona, Us

At Colossal Management, my role as the key front-end engineer allowed me to spearhead significant advancements in the company’s legacy software. I revitalized an outdated system by implementing innovative solutions and modern technology stacks, playing a crucial role in the company’s technological transformation journey.Notable achievements include designing a brand new enterprise system which was a comprehensive overhaul of the existing legacy system. I used Vue 3/Nuxt 3, a modern JavaScript framework. Utilizing the modular nature of components, I built a UI library in an effort to fully revamp the legacy system.

Fairfax, Virginia, Us

- During my tenure at Kreative Technologies, I was instrumental in the enhancement of software systems and legacy code, adding new features and elevating performance. My contributions to two major project teams under the 3M contract were critical in maintaining and improving the extremely high traffic medical billing and coding applications. I embraced the challenge of untangling and revitalizing a highly complex system built on C# and vanilla pre-ES6 JavaScript, displaying an exceptional work ethic and innovative problem-solving approach. My role was pivotal in enhancing the code and adding essential WCAG 2.1 accessibility updates.- Led optimization efforts to the Coding Reimbursement System, resulting in a 30% improvement in application performance and reducing server costs by 20% for 3M's high-traffic medical billing system, still actively used by thousands of hospitals nationwide.- Successfully led the restructuring of an intricate legacy system, introducing modern methodologies and reducing code tangibility, which played an important role in enhancing system reliability and maintainability.- Demonstrated exceptional collaborative skills and adaptability by actively participating in various teams across the company, contributing insights and solutions across multiple projects and helping in achieving business needs.

Washington, Dc, Us

- Designed SQL databases on a small team to support Navy Supply (NAVSUP) applications. I mainly handled scalability through applying a distributed database system that scaled horizontally, as well as implementing database indexing and partitioning to improve query performance.- Implemented data encryption, access roles and controls, and performing regular data backups to prevent data loss in case of security breaches.- Ensured database was reliable to minimize downtime and data loss by using master-worker database replication - Developed database architectural strategies at the modeling, design and implementation stages to address business requirements.- Responsible for developing a variety of procedures, procedural codes, and queries for NAVSUP. This involved developing archived procedures to ensure that data was properly stored and organized, as well as creating procedural codes to automate certain tasks and processes within the database. - Developed a range of queries to extract and analyze data as needed to help NAVSUP efficiently manage and analyze data, improving the organization's overall operations and decision-making capabilities.

Supported multiple critical project commissioned directly from the PA governor's office, including designing, building, and maintaining 70+ government agency websites. I also took initiative to go to agencies in-person and trained over 350 government employees on how to use their sites, update their sites, handle content management, and SEO by themselves. This initiative led to an additional role for my position as in-house trainer.

Addresses and resolves basic to intermediate incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.Uses the appropriate CTI categories for logging incidents and requests.Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.

- Resolved customer complaints every day regarding sales and service.- Planned and directed staffing, training, and performance evaluations to develop a culture of inclusivity and performant team members.- Determine price schedules and discount rates.- Reviewed operational records and reports to project sales and determine profitability.- Monitored customer preferences to determine focus of sales efforts.- Conferred with department heads to plan advertising services and to secure informationon equipment and customer specifications.- Directed, coordinated, and reviewed activities in sales and service accounting and recordkeeping, andin receiving and shipping operations.- Represented store/company at multiple conferences and trade association meetings.

Randolph Afb, Tx, Us

- As a Cyber Systems Operator (Systems Engineer), I ensured the integrity and readiness of mission-critical communication systems supporting global operations. Managed and secured complex network infrastructures, including classified and unclassified LANs, WANs, and tactical communication systems essential for Air Force missions.- Led the installation, configuration, and management of network equipment, providing support for systems such as the Global Command and Control System (GCCS) and the Air Force Network (AFNET). Actively monitored networks to ensure high availability and seamless communication, preventing mission delays and ensuring uninterrupted command capabilities.- Implemented advanced security protocols, including firewalls, intrusion detection systems (IDS), and encryption solutions, safeguarding Air Force infrastructure from cyber threats. Conducted vulnerability assessments and penetration testing to harden systems and ensure compliance with DoD cybersecurity standards.- Directed cybersecurity incident response, neutralizing threats, mitigating malware, and ensuring quick recovery. Managed communication infrastructure at airbases and conducted in-depth analysis for optimization and security hardening.- Supervised subordinates in executing network security initiatives, disaster recovery protocols, and system hardening procedures. Provided secure, real-time data to command centers, and ground operations, enhancing operational effectiveness through resilient communication platforms.- Leveraged Security+ certification to enforce stringent security measures, ensuring compliance with Air Force and DoD protocols. Delivered technical support in fast-paced environments, safeguarding sensitive military information systems from internal and external threats.This role required continuous vigilance to ensure Air Force networks remained resilient and ready for any mission.

Associate'S Degree, Computer Programming

Bachelor Of Applied Science - Basc, Operations Management And Supervision

Associate Of Science - As

Bachelor'S Degree, Computer Science