Jonathan Rocha π³οΈβπ Email and Phone Number
Bachelor's degree in International Relations with more than 5 years' experience in customer service, developing and learning about its ramifications according to the sectors in which I have worked, such as Procurement, Sales and Customer Service. Since my first job, I have always sought challenges that would lead me to learn new systems, new ways of thinking, acting and implementing processes, as well as better understanding the fundamentals of B2B and B2C negotiations with empathy and assertiveness, in order to one day become a wiser person in creating flows and processes that make life easier for the people around me.I'm also passionate about personal and professional development, always seeking to establish good relationships wherever I go. Anyone who knows me knows that my priority is people, not as numbers, but as human beings who deserve respect above all else, being willing to learn from more experienced people and introduce them to new ideas.
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Inside Service Sales Representative - Swa AmericasMitel Dec 2024 - PresentSΓ£o Paulo, Brazil -
Customer Service Analyst Pl - SolaTate & Lyle Jun 2024 - Nov 2024SΓ£o Paulo, Brazil- Responsible for customer service and their demands, analyzing and moving orders according to their needs. - Generating Overdemand flows, analyzing Forecasts in conjunction with the Planning and Sales teams.- Registering orders and opening complaints, carrying out FUP via ERPs systems (SAP and Totvs) for Brazil.- Development of tools (Excel and Power BI) to facilitate the visualization of demand information (forecast vs. actual), using forecast and outlook. - Organizing and developing projects related to internal processes for the Customer Service team, creating and revising established flows.- Billing and re-billing orders from Chile, as well as checking and aligning with the collections team. -
Customer Service Analyst Jr - SupportTate & Lyle Jan 2024 - Jun 2024SΓ£o Paulo, Brasil- Responsible for customer service and their demands, analyzing and moving orders according to their needs. - Generate Overdemand flows, analyzing Forecasts together with the Supply Chain and Sales team. - Enter orders and open complaints, carrying out FUP via ERPs systems (SAP and Totvs) for Brazil
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Procurement Intern - LatamTate & Lyle Apr 2022 - Dec 2023SΓ£o Paulo, Brazil- Responsible for making quotations, issuing purchase orders, registering suppliers in ERPs (Totvs and SAP) for the Latin American sector (Argentina, Mexico, Colombia, Chile, Costa Rica and Brazil).- Control open requisitions by country and, of course, supporting other company's areas, such as Human Resources, Marketing, Facilities, Laboratory, Quality and others. - Internship also focused on the strategic logistics sector, creating flows for freight-related issues, carrying out bids using the ZYCUS platform, and getting to know the foreign trade area better. - On a voluntary basis, I also helped the EHS (Environmental Health and Safety) area to prevent and take care of any risks that might exist in the office, and through teamwork we managed to achieve TollGate 4 in safety.
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Inside Sales Intern - B2B - BrazilIngram Micro Apr 2021 - Sep 2021Barueri, SΓ£o Paulo, Brasil- Responsible for quoting and selling technological products to end customers or authorized resellers, taking into account the improvement of negotiation techniques on the product to be sold. - As an Inside sales, I was able to develop in the technology sector by carrying out the entire process of tracking and following up on merchandise, as well as quoting for products and services relevant to this area. -
ReceptionistSmart Fit Jan 2021 - Apr 2021SΓ£o Paulo, Brasil- Responsible for customer service, prospecting and the like. Selling plans and packages that the gym offered to all audiences, and finally after-sales service for and with the customer, in order to monitor and help them in the best possible way. -
Sales AgentLatam Travel Mar 2019 - Jan 2020Alphaville- Responsible for making quotations, prospecting for clients and selling products and packages in the air and sea sector, always taking good customer service into account, through emails, phone calls and in person. Providing after-sales support and resolving any problems that might arise before, during or after the trip.
Jonathan Rocha π³οΈβπ Education Details
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Relaçáes Internacionais
Frequently Asked Questions about Jonathan Rocha π³οΈβπ
What company does Jonathan Rocha π³οΈβπ work for?
Jonathan Rocha π³οΈβπ works for Mitel
What is Jonathan Rocha π³οΈβπ's role at the current company?
Jonathan Rocha π³οΈβπ's current role is Inside Service Sales Representative - Americas | SWA Renewals | Mitel Networks | B2B Sales | International Relations.
What schools did Jonathan Rocha π³οΈβπ attend?
Jonathan Rocha π³οΈβπ attended Universidade Paulista.
Who are Jonathan Rocha π³οΈβπ's colleagues?
Jonathan Rocha π³οΈβπ's colleagues are Vitor Monteiro, Marquel Wilmoth, Alex Sorensen, Nadia S., Deyoung Shelby, Kathy Ramsay, Dave Deutsch (Cipp Us,cipp E).
Not the Jonathan Rocha π³οΈβπ you were looking for?
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Jonathan Rocha
Public Policy | International Trade | Government Relations | Trade RemediesSΓ£o Paulo, Sp -
Jonathan Rocha
Belo Horizonte, Mg -
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Jonathan Rocha
Pouso Alegre, Mg
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