The Nexxus Group is the industry’s leading full-service Scan Based Trading (SBT) provider. Our NexxHub™ platform gives clients state-of-the-art features and analysis to manage their SBT business, enhancing our industry standard services for a network of 71,000 locations for more than 90 retailers and more than 6,500 distributors and manufacturers in the United States, Canada and Puerto Rico.My role at The Nexxus Group is to drive success for our customers by ensuring substantial services operations value is being realized across our customer base. In this role I am responsible for, among other things:--Directing the design and implementation of process improvement efforts for the Service Operations. --Support the company and clients in achieving service levels, quality of service and overall customer satisfaction. --Overseeing the Customer Service team that implements, trains and supports customers using internal and external software solutions, ensuring the Services team meets contractual obligations and that all operational aspects of the relationship, including future business requirements are effectively and efficiently maintained.

In addition to managing key clients accounts, my role in leading the Department of Learning and Professional Services Support at erecruit was to leverage the combined talents of our Training and Support team members in the pursuit of instilling erecruit product knowledge into the minds of both our external and internal users and to manage and deploy seasoned resources across our client base to drive client satisfaction.

erecruit is the first truly complete staffing firm management solution for both contract/temp and direct hire business. It is the only fully customizable, fully integrated front-office and back-office solution — complete with powerful real-time analytics — to drive staffing firm performance, productivity and profitability.

Provide operational support for Sales and Recruiting for Dextrys (FKA DarwinSuzsoft.) Dextrys is a global provider of Product Engineering and Application Services outsourcing with offices in Boston, San Francisco, Dalian, Guangzhou, Shanghai and Suzhou. One of the top 5 US-Chinese software services businesses in the world, our mission is to help our customers accelerate profitable growth through cost effective, low risk services that improve the speed, quality and responsiveness of their software development and quality assurance organizations. We pride ourselves on "making China easy" for our customers, enabling them to capitalize on the cost, skill and business opportunities available within one of the world's largest and fastest growing markets.

John Leonard is committed to working closely with our employers and employees to build a mutually beneficial, lasting partnership, facilitating exceptional staffing solutions.